What are the responsibilities and job description for the Customer Service Representative position at RESO?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your ability to communicate effectively and handle inquiries will be essential in ensuring customer satisfaction and fostering long-term relationships.
Duties
- Respond promptly to customer inquiries via phone, email, and chat, ensuring a high level of service.
- Provide accurate information regarding products and services to assist customers in making informed decisions.
- Handle customer complaints with professionalism, aiming for resolution and maintaining positive client relations.
- Utilize office software and customer support tools to document interactions and track issues effectively.
- Maintain a thorough understanding of company policies and procedures to provide accurate guidance to clients.
- Collaborate with team members to improve processes and enhance the overall customer experience.
- Participate in training sessions to stay updated on new products, services, and best practices in customer service.
Experience
- Proven experience in a customer service role, preferably within a call center or office environment.
- Strong communication skills with the ability to articulate information clearly and concisely.
- Familiarity with client services and phone etiquette is essential for success in this position.
- Bilingual candidates (English & Spanish) are highly desirable, as they can assist a broader range of customers.
- Proficiency in using computerized systems for data entry and tracking customer interactions is required.
- A positive attitude, patience, and the ability to work under pressure are key attributes for this role.
Join us in delivering outstanding service that makes a difference!
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: No more than 40 per week
Shift:
- Day shift
Ability to Commute:
- West Palm Beach, FL 33413 (Preferred)
Ability to Relocate:
- West Palm Beach, FL 33413: Relocate before starting work (Preferred)
Work Location: In person
Salary : $16 - $18