What are the responsibilities and job description for the Client Relations Coordinator position at Resolute Home Care NC?
Job Title : Client Relations Coordinator (Hybrid Role)
Location : Concord Office.
Job Type : Part-Time / Full-Time.
Pay : $15.00 -$16.00 / hour.
Position Summary :
The Client Relations Coordinator plays a critical role in overseeing and managing the client journey from start to finish. Working as part of a dedicated team, this position provides hands-on support for intake and ongoing client relations while leading a team of virtual agents who are divided into pre-client (intake and onboarding) and post-client (support and retention) roles. Based in our Concord office with some remote flexibility, this role ensures that all client interactions are professional, efficient, and impactful.
Key Responsibilities :
Leadership & Coordination :
- Oversee the Client Relations team, ensuring that virtual agents efficiently manage pre-client and post-client tasks.
- Provide guidance, training, and ongoing support to virtual agents, ensuring high-quality service at all stages of the client journey.
- Act as the primary point of escalation for complex client concerns, resolving issues promptly and effectively.
Pre-Client Support (Intake & Onboarding) :
Post-Client Support (Ongoing Relations) :
In-Office Operations :
Qualifications :
Why Join Us?
About Resolute Home Care NC :
The Ship Group Holdings is dedicated to advancing lives and empowering individuals to deliver exceptional customer experiences daily. With operations spanning two countries and over seven years of service, we have successfully launched more than 20 community initiatives, achieving a 98% client satisfaction rate. Our diverse network includes brands such as Resolute Home Care, TSG Transportation, The Black Therapy Network, and TSG Behavioral Health & Community Services, all committed to fostering growth and development among our employees and the communities we serve.
Salary : $15 - $16
