What are the responsibilities and job description for the Regional Service Manager position at Resolute Industrial, LLC?
At Mobile Air & Power Rentals, we provide innovative cooling, heating, dehumidification, and power solutions for our customers nationwide. We rent out a vast array of equipment, including portable air conditioners, chillers, heaters, and generators, helping clients save time and money while enhancing their operations and memorable events.
We are immediately hiring a Regional Service Manager to join our dynamic team.
Why Mobile Air? Here are some of the perks & rewards:
- Competitive pay with quarterly bonus opportunities
- Health, Vision, and Dental Insurance
- Life Insurance
- 401k with company match
- Paid time off (vacation, sick days, holidays)
- Career development and advancement potential
- Employee discount programs
What you’ll do:
- Oversee operations of smaller branch rental offices within the assigned region and maintain direct management of the home branch.
- Provide leadership by ensuring consistency in business processes across branches.
- Deploy and ensure adherence to service procedures in each branch.
- Collaborate with Service Managers, other Regional Service Managers, and VP/GM’s to enhance interaction within the Service Department.
- Manage key metrics to ensure employee, customer, and financial goals are achieved in the region.
- Work with branch service leadership to optimize service processes.
- Coach and support branch personnel for positive employee relations, growth opportunities, and performance evaluations.
- Conduct audits of branch operations and service procedures to drive consistency.
- Ensure compliance with core values and safety standards across all branches.
- Communicate Service Group goals, provide resources and direction, and track progress toward those goals through regular visits to assigned branches.
- Manage assets in collaboration with branch service leadership to maintain equipment standards.
- Establish training initiatives covering equipment operation, troubleshooting, preventive maintenance, and safety training.
- Utilize a voice-of-the-customer approach to gather feedback from internal and external customers.
- Perform other duties as assigned.
We’re looking for the following skills/experience:
- Minimum of 3 years’ experience in the HVAC rental industry or similar field, preferably as a service manager.
- Availability for after-hours support due to the needs of the rental business.
- Associate's degree from an accredited vocational college preferred.
- At least 1 year of supervisory experience.
- Proficient in Microsoft Office products or other comparable systems; experience with MRP or rental software preferred.
- Proven ability as a self-starter, capable of working independently.
- Willingness to travel up to 40% of the time.
Join our team of dedicated professionals and contribute to the success of our HVAC operations while advancing your career in a fast-paced environment!
#LI-Hybrid
#LI-RM1
