Maintenance Tech

The Tru by Hilton is located in Gilbert Arizona and is looking to add to our hospitality family! This hotel is adjacent to San Tan Mall Dining and Retail district, and only a short drive away from the Phoenix-Mesa Gateway Airport. If you are ready to take a step into the hospitality industry here is a perfect opportunity to start your career with one of Hiltons newest brands!

SUMMARY

Resolute Road Hospitality, a national third-party hospitality management company, is seeking dynamic, driven, service-oriented people to join our family! Whether your goals are short or long-term, we have limitless opportunities for growth within our company. Our leadership team is here to help you realize your full potential and feel supported every step of the way. Join us on the road ahead.

BENEFITS

Travel Perks

Optional Daily Pay

Flexible Schedules

Health/Life Insurance

401k

Paid Time Off

Dental/Vision

Employee Assistance Program

Referral Program

OVERVIEW

Upkeep of all private spaces, building exterior and public and back-of-house space, as well as maintenance duties. Clean and maintain all interior and exterior corridors and public areas in accordance with all housekeeping procedures and standards.

ESSENTIAL FUNCTIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Maintain general condition of the building and surroundings at all times walking the property regularly
• Maintain general knowledge of all types of mechanical equipment including chillers, boilers, water softeners, and refrigeration equipment as well as plumbing and electrical systems
• Monitor supplies & maintain working order of tools and equipment
• Maintain a clean and safe working space
• Assist the Maintenance Supervisor with all monthly, quarterly, and yearly inspections are done timely, accurately, and responded to as appropriate
• Maintain pool and spa, performing chemical testing and maintaining up to date logbooks
• Respond to guest requests and complaints timely, efficiently, appropriately and in a friendly manner
• Maintain professional image at all times through appearance and dress
• Follow Company policies and procedures and effectively communicate them to subordinates
• May fill in as a hotel shuttle driver, transporting guest to various destinations
• Complete deep cleaning or preventative maintenance as assigned
• Follow Company policies and procedures
• Clean all public areas in accordance with brand standards and management, including, but not limited to hallways, elevators, service areas, stairways, etc.
• Promote teamwork and quality service through daily communication and coordination with other departments
• Set up, tear-down, and service of banquets and meeting rooms
• Report any missing/found property, damage or mechanical problems to management
• Respond to guest service issues in a timely, friendly, and efficient manner
• Report guest issues and complaints to management or supervisor in a timely manner
• Other duties as assigned by supervisor or management

KNOWLEDGE, SKILLS, and ABILITIES

• General knowledge in technical crafts (HVAC, electrical, plumbing, etc.) is required; an ability to advance knowledge in these areas
• Proficiently speak, and comprehend the English language; ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members
• Able to work independently with minimal supervision and desire to participate as part of a team
• Able to work in fast paced environment
• Able to prioritize, organize, and manage multiple tasks
• Knowledge of maintenance operations and procedures
• Knowledge of proper use and storage of cleaning chemicals
• General knowledge of equipment such as vacuums, commercial washers and dryers
• Demonstrate genuine care for guests and employees

EDUCATION

High school diploma or GED preferred.

EXPERIENCE

Previous maintenance experience preferred.

ENVIRONMENT and PHYSICAL DEMANDS

The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Most work will be performed indoors in moderate temperatures, controlled by hotel environmental systems. May need to sit, stand, or walk for extended periods of time (5 hours or more). Must be able to bend, kneel, climb ladders, crouch and/or climb into precarious places, and handle heavy and bulky equipment. Finger dexterity to operate tools and equipment as well as office equipment, including but not limited to computer keyboard, multi-touch phone, photocopier among others, required.

Must be able to exert well-paced ability to reach other departments of the hotel in a timely manner.

Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Talking and hearing continuously in the process of communicating with guests and employees.

Employee may be subjected to moderate to loud noise levels, outdoor weather conditions, work in precarious places, and toxic or caustic chemicals.

Travel in personal vehicle may be required, typically within 20-mile radius of hotel to secure supplies and equipment.

Must be able to lift up to 60 pounds frequently, up to 100 pounds occasionally. Must be able to push and pull carts and equipment weighing in excess of 300 pounds in the event of an emergency.

OTHER

Maintenance Tech will be required to work varying schedules as dictated by the business needs of the hotel. This includes attendance at all scheduled brand and job specific training sessions and meetings. May require nights, weekends, and holidays.

Consistent attendance in accordance with the standards set forth by Resolute Road Hospitality must be maintained and is an essential element of the success in this role. If the Maintenance Tech is unable to meet these requirements, he/she will be subject to disciplinary action based on franchisee operating policies, up to and including termination of employment.

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