What are the responsibilities and job description for the Front Desk/ Office Assistant position at Resolve Pain Solutions?
Purpose of Position and Scope of Responsibility
Responsibility for first impression clinic makes on patients, through phone and in person contact; for capturing accurate information for billing at time of first encounter, for updating that information; for preparing charts and messages.
Essential Competencies/Performance Expectations include the following: the required behaviors associated with the standards listed below and competencies related to those standards;
1. Demonstrates competence related to age appropriate customer service
2. Demonstrates competence in performance of duties,
3. Demonstrates clear understanding of company mission.
Qualifications:
Experience/Education/Certification: Six months’ previous experience in a physician’s office preferred. High school diploma or equivalent.
Interpersonal: Development and maintenance of effective relationship with all office staff, patients and the public. Ability to communicate effectively in writing and verbally. Ability to remain calm and poised in urgent situations.
Critical Thinking: Strong planning and organizing skills. Skill in exercising judgment, problem solving and decision making.
Knowledge: must show mastery of competencies
Physical Requirements: Work requires little or no physical effort. Work requiring little physical exertion is intermittent.
Environmental Conditions: Work is performed under normal working conditions as in a normal practice environment. Must be able to work under pressure.
COMPETENCIES
1) Demonstrates supportive behaviors necessary for age specific communications.
a. For adolescents, interviews responsible party allowing patient participation. Maintains eye contact and speaks clearly
b. For adults 19 – 65 years old: Interviews patient during registration process, maintains eye contact and speaks clearly, provides information based on level of maturity.
c. For adults age 65 and older: interviews patient/family during registrations process, Shows patience with memory lapses. Maintains eye contact and speaks clearly. Offers assistance as needed.
2) Demonstrates appropriate patient interview process in obtaining medical and financial information.
a. Interview patients/family/referring to obtain pertinent information
b. Explains clinic policies and forms.
c. Enters appropriate demographic information in to clinic system.
d. Communicates effectively.
3) Verifies Insurance coverage according to insurance guidelines
a. Using computer system, ensures the appropriate third party coverage information is entered to correctly bill for services..
b. Contacts patient, payor and referring physician’s office to obtain accurate patient information when necessary.
4) Demonstrates competence in closing out daily financial processes
a. Total cash and checks received, verify and forward to administration
b. Total credit cards and close out machines for the day
c. Prints daily and weekly schedules for physicians, administrator
d. Makes sure answering service is notified of doctor on call
