What are the responsibilities and job description for the Practice Adminstrator position at Resolve Pain Solutions?
Position Summary
Responsibility for the overall management and development of a Practice, and its associated locations, within the Organization of Louisiana Pain Specialists (LPS). Through management personnel, directs, supervises, and coordinates the overall operation, except for the practice of medicine, of the Practice.
This position requires full understanding and active participation in fulfilling the mission of the organization. It is expected that the employee demonstrates behavior consistent with the core values and supports the LPS strategic plan.
ESSENTIAL COMPETENCIES/PERFORMANCE EXPECTATIONS: Include, but are not limited to, the required behaviors associated with the standards listed below and competencies related to those standards:
- Demonstrates competence related to the application of our core values.
- Practices all facets of Health and Safety.
- Practices Human Resource responsibility.
- Demonstrates competence in leadership, communication, professionalism, organizational and analytical skills, and technical/professional skills and knowledge in the performance of duties and responsibilities rendered to the customer population served.
- Complies with applicable laws; regulations; internal policies, procedures, and manuals; Code of Conduct; and Employee Handbook.
Qualifications:
- Experience/Education/Certification: Five years of upper management experience and increasing responsibility in a healthcare setting are required. Bachelor's degree in business or healthcare administration.
- Interpersonal: Development and maintenance of effective relationships with medical and administrative staff, patients, and the public. Ability to communicate effectively in writing and verbally. Skill in preparation and presentation of reports to board/stakeholders. Ability to remain calm and poised in urgent situations.
- Critical Thinking: Planning (strategic and short term) and organizing. Skill in exercising initiative, judgment, problem solving, and decision making. Skill in analysis, development of comprehensive reports, and interpretation of complex data. Ability to set priorities and avoid crises management.
- Knowledge: Organization policies, procedures, systems, and objectives. Fiscal management and human resource management techniques. Health care administration, including managed care administration. Governmental regulations and compliance requirements. Computer systems and applications.
- Physical Requirements: Work requires little or no physical effort. Work requiring light physical exertion is intermittent and is not a routine part of this job. 
- Environmental Conditions: Work is performed under normal working conditions as in a normal practice environment. Must be able to work under pressure.
Competencies:
- Oversee the day-to-day management of operations, both clinical and non-clinical, for the Practice and its associated clinics and departments. This may include, but is not limited to, clinic, back office, front office, physical therapy, ambulatory surgery centers and laboratories.
- Oversee the training program for staff to ensure that they are trained adequately for their position and operating in a way that ensures accuracy and safety.
- Ensure that patient safety and privacy are always protected and that staff are working in a safe and secure environment.
- Communicate and actively collaborate with senior management on strategic goals to ensure successful operations of the Practice and its facilities.
- Collaborate with physicians on strategic operational and clinical responsibilities to ensure the safety of patients and employees.
- Ensure adequate staffing is in place for all departments, including clinical and non-clinical staff. Identifies and communicates the need to hire new employees, identifying core competencies needed for the position. Perform the interview of potential candidates and handle employee onboarding and offboarding in collaboration with the Director of Human Resources. Collaborate with physicians when recruiting for physicians and physician extenders.
- Provides ongoing feedback to employees on performance, training and responsibilities to maintain a location that is functioning effectively and efficiently. Addresses employee problems and concerns in collaboration with the Director of Human Resources.
- Provide guidance to staff on proper inventory management, ensuring that purchasing requests are being handled properly and only the necessary supplies are being ordered. Ensures that policies and procedures are followed in the storage and destruction of supplies, both clinical and non-clinical.
- Review invoices prior to payment to ensure accuracy. Submit invoices for payment in a timely manner, through the organizational process.
- Ensure that staff is utilizing organizational software when necessary and in accordance to organizational policies and procedures.
- Assist in developing a marketing plan and outreach to referring market and patient population by collaborating with Physician Liaisons, Marketing team and senior management. Have a full understanding of the market and the players within the market.
- Collaborates with team members, when necessary, on projects pertaining to operational and clinical needs of the organization.
- Review monthly financial and operational reports to ensure accuracy.
- Manage physician and staff schedules to ensure that site is adequately covered during working hours.
- Manage onsite risk management and compliance for the Practice. Collaborating with senior management on preventative measures, reporting incidents or possible incidents to the correct personnel. Ensuring compliance of organizational policies and procedures by employees and practice.
- Responds to all reports of inappropriate conduct with corrective solutions through investigation, discussion, and monitoring with organizational leadership to protect patients, staff, the organization, and others.
- Addresses requirements for accreditation and audits by establishing a system to monitor staff and the facility in need of licensure, credentialing, and recertification.
- Develops a facility planning program by periodically evaluating facility capabilities to meet the ongoing operational needs of the organization.
- Collaborates with senior management on growth and expansion opportunities. Review KPIs and assist in setting goals and implementing strategic plans for the organization.
- Provide oversight to ensure that Policies and Procedures are being followed.
- Other tasks as assigned to ensure that the Practice and facilities are running optimally and safely.
- Compliance Obligations
- Adhere to the LPS Code of Conduct.
- Complete compliance training at the time of hire, annually, and as necessary.
- Comply with all LPS policies and procedures.
