What are the responsibilities and job description for the Customer Support Associate position at Resolve Visionary?
Are you passionate about providing outstanding service and building lasting relationships? We are looking for a dedicated Customer Support Associate to join our team! As a Customer Support Associate, you will be the first point of contact for our clients, delivering top-notch support and ensuring their satisfaction.
As a Customer Support Associate, you will play a vital role in maintaining and strengthening relationships with our valued clients. Your dedication to client satisfaction and support will help ensure their success and loyalty. If you are a client-focused individual who enjoys helping others, apply today to join our team as a Customer Support Associate!
Customer Support Associate Responsibilities:
- Assist clients with inquiries, troubleshooting, and resolving issues promptly.
- Provide exceptional customer service to all clients, ensuring their needs are met.
- Respond to client calls and emails in a friendly and professional manner.
- Maintain accurate records of client interactions and follow up to ensure their satisfaction.
- Ensure client requests are resolved quickly and efficiently, meeting service-level agreements.
- Offer advice and solutions tailored to individual client needs and concerns.
- Collaborate with other teams to ensure seamless service delivery to clients.
- Continuously improve the client experience by identifying areas for service enhancement.
Qualifications for the Customer Support Associate:
- Previous experience in customer service or a client-facing role is a plus.
- Strong communication skills with the ability to handle challenging client situations with empathy and professionalism.
- A client-focused attitude with a passion for problem-solving and delivering solutions.
- Ability to work well in a team alongside other Customer Support Associates and independently.
- Excellent time management skills and attention to detail.
We look forward to welcoming a passionate and client-oriented Customer Support Associate to our team!
Job Type: Full-time
Pay: $38,000.00 - $48,000.00 per year
Compensation Package:
- Bonus opportunities
- Commission pay
- Performance bonus
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Ability to Relocate:
- Pawtucket, RI 02860: Relocate before starting work (Required)
Work Location: In person
Salary : $38,000 - $48,000
