What are the responsibilities and job description for the Business Analyst Sales Operations position at ResolveTech Solutions Inc.?
Job Details
QUALIFICATIONS:
Bachelor s degree in Business, Analytics, Finance, or a related field.
1 3 years of experience in Sales Operations, Revenue Operations, or Business Analytics
Proficiency in SQL, Excel (PivotTables, VLOOKUP, INDEX/MATCH), PowerPoint, and Power BI/Tableau
Strong analytical and critical thinking skills with a structured problem-solving approach
Detail-oriented, self-motivated, and capable of managing multiple priorities in a fast-paced environment.
Excellent communication and presentation skills, with the ability to translate data into insights for leadership
Experience working with HubSpot (or similar CRM platforms like Salesforce) for sales process optimization is preferred but not required
KEY DUTIES AND RESPONSIBILITIES:
Sales Operations & Process Optimization
Manage and optimize sales tools, including CRM (HubSpot) and reporting platforms, ensuring data accuracy and usability.
Support sales forecasting, pipeline management and analysis, and performance tracking to drive data-informed decision-making.
Collaborate with sales representatives to help them build pitch decks for prospective enterprise customers
Identify inefficiencies in the sales funnel and recommend process improvements to increase conversion rates.
Assist in defining and enforcing sales processes, SOPs, and governance frameworks.
Collaborate with sales leadership to develop incentive models and variable compensation compensation analysis and work cross-functionally to develop related reports.
Data & Reporting
Ensure data accuracy and integrity within HubSpot CRM tool by identifying and eliminating duplicate or incomplete records.
Build, maintain, and improve sales dashboards and reports using HubSpot, SQL, Power BI, Tableau, and Excel.
Analyze sales trends, pipeline velocity, and customer behavior to provide actionable insights.
Develop presentations using PowerPoint to communicate key findings and recommendations to leadership.
Cross-Functional Collaboration
Work closely with Business Development, Product, Market Operations, and Delivery Service Partner Operations teams to ensure their reporting needs are captured in HubSpot and other Sales Operational needs are met.
Support lead generation, segmentation, and attribution analysis to optimize demand generation efforts.
Assist in onboarding new sales team members by providing data insights and tool training.
