What are the responsibilities and job description for the Bilingual Resort Dispatcher position at Resort Housekeeper?
Job Title: Bilingual Resort Dispatcher
Job Summary:
As a Bilingual Resort Dispatcher, you will play a critical role in managing communication and coordinating services within our luxury resort in Scottsdale, Arizona. Your ability to communicate fluently in both English and another language (e.g., Spanish) will be essential for this position. You’ll ensure efficient communication between guests, team members, and various departments.
Key Responsibilities:
- Receive and accurately record all information related to housekeeping tasks, including room statuses, guest requests, and work orders.
- Dispatch tasks to the housekeeping team, ensuring adherence to standard operating procedures and established timelines.
- Maintain a high level of communication with all departments involved in the completion of tasks, including VIPS, arrivals, services, and guest requests.
- Coordinate with the Housekeeping Operations Coordinator to assign tasks to Guest Room Attendants and update the daily assignment boards.
- Monitor employee productivity and report/escalate any issues to the Housekeeping Operations Coordinator.
- Maintain cleanliness and organization in the Housekeeping Office.
- Facilitate the issuance of communication devices for the housekeeping team and ensure that all incoming and outgoing communication is properly managed.
- Generate and distribute room status and other housekeeping-related reports as required.
- Take ownership of tasks and issues by fully understanding them, communicating progress, and following up until completion.
- Actively promote positive guest relations through prompt, courteous, and efficient service.
- Report any safety and security concerns to the Housekeeping Operations Coordinator.
- Perform other related duties as requested.
Qualifications:
- Strong written and verbal communication skills in English and Spanish.
- Ability to work flexible hours. Willingness to work weekends, holidays, and varying shifts.
- Excellent customer service skills with a professional appearance and demeanor.
- Ability to work effectively with other department employees, guests, and management.
- Skill in establishing and maintaining effective working relationships.
- Knowledge of computers and typing skills are essential.
- Ability to be productive in a high traffic environment.
- Ability to work independently with minimal supervision.
Preferred:
- Previous experience as a Housekeeping Dispatcher or in a similar role.
- Working knowledge of various technology-based software, HotSOS, Synergy, Microsoft Office, Clarity, or other resort system.
Physical, Environmental & Other Requirements:
- Must be tolerant to varying conditions of noise level including the number of phone calls.
- Requires prolonged sitting, up to 8 hours per day.
- Requires repetitive movement with keyboard typing.
- Requires eye/hand coordination. Requires use of standard office equipment. Requires basic math.
