Business Systems Analyst

Are you ready for your DREAM VACATION? Join the ResortCom Family to make that DREAM come true!

At the Employer of Choice, a complimentary week at one of our managed resorts for you and your family is THE STANDARD!

Employees know ResortCom is a great place to work because we care about our employees, work hard for our success, and value diversity and culture.

We strive to be better than our competitors and to distinguish ourselves through our performance. Whether you’re providing the ultimate guest experience at one of our spectacular resorts or building your career within one of our many corporate disciplines, a career with ResortCom is like no other!

We are currently looking for a Business Systems Analyst to join our ResortCom family! This is an in office position, but trust us... our company culture makes it worth your while! Monday-Friday regular office hours required.

Position Summary

ResortCom is an elite servicing company delivering unparalleled solutions to the hospitality, travel, and vacation ownership industries. By leveraging the ResortCom application suite, we provide merchant, client, and member services to our 100,000 vacation owners. The Business Systems Analyst reports to the Director of Enterprise Applications and is the key liaison between the company’s business units and the IT department, ensuring that the technological solutions implemented align with business strategies and provide optimal efficiency. The Business Systems Analyst is responsible for developing requirements, prioritizing tasks, and presenting viable business solutions.

The Business Systems Analyst ensures alignment between technical and non-technical stakeholders and translates business requirements into functional specifications. The individual collaborates with stakeholders to implement timely changes that drive continuous improvement in business processes and system capabilities. The Business Systems Analyst also functions as part of the development team, collaborating with developers, infrastructure, and support to assist in problem resolution, service design, and service transition.

The Business Systems Analyst will have opportunities to participate in end-to-end application implementations, internal training, cloud migration, etc. The Business Analyst will be part of a great working atmosphere, performing complex work in a collaborative team of amazing people, with forward-thinking managers. You will have the opportunity to make an impact.

Primary Responsibilities and Functions:

• Develop business requirements with technical and non-technical stakeholders.
• Convert business requirements into stories for development.
• Collaborate with process owners and software engineers through development, quality assurance, documentation, and deployment phases to release enhancements to enterprise application functionality.
• Participate in daily scrum meetings, document new problems, advise development on business use, and help prioritize and groom backlog.
• Perform complex research from a variety of sources (which may include operational data, metrics, competitor information, and feedback from business partners) to resolve outstanding technical concerns and advise on best practices for business and system procedures.
• Continually improve enterprise application knowledge using company-provided resources, including knowledge base, software documentation, and internal training.
• Promote and adhere to the continued integration of Software Development Life Cycle (SDLC) best practices and enterprise software development processes.
• Partner with Infrastructure, Application Support, and Development teams to proactively resolve problems and deploy service changes.

Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Work Environment The work for this position is conducted in an office environment. The noise level in this environment is usually moderate. Travel will be required to receive training, attend meetings, and develop relationships with other professionals. Evening and weekend work may be required based upon the workload.

Americans with Disabilities Specifications The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Your Career with the Employer of Choice Awaits!

Our Mission Servicing members and clients in pursuit of exceptional EXPERIENCES.

Our Core Values We pride ourselves on living the RCLIFE! We are RESOURCEFUL and COMMUNICATE! We LEAD with INTEGRITY while having FUN and love to EMPOWER our team members to be their very best every day!

We are looking for team members that embrace our #RCLIFE culture. Keep reading to learn about our unique spin on corporate culture, our many standard and industry-specific benefits, and a chance to take that DREAM VACATION we talked about earlier.

Employer of Choice Benefits We don’t just say we are the Employer of Choice; we back it up with our benefits that are second to none! See the PERKS that make us different!

Health is Wealth - We pay 85% for our employees' Medical, Dental, and Vision Benefits, while also paying 50% for dependents! We ensure all team members have employer-paid Life Insurance while also providing FREE onsite flu shots. We also offer pet insurance to protect your furry family members!

Vacation - We provide a Complimentary Vacation week at one of our managed resorts with various discounted rates on food and excursions! In addition, you will have opportunities to travel as part of our unique travel perks.

PERKS - Paid hour every Thursday for company-wide teambuilding events.

Concierge Services - Daily and weekly vendors come to the office to provide services that make your life easier!

Required Education, Skills, and Experience

• Associate’s degree in computer science or equivalent experience
• Five years of experience providing support for business applications
• Excellent time management and organizational skills
• Excellent written and verbal communication skills
• Strong sense of ownership and ability to follow tasks through to completion
• Strong negotiation skills with the ability to effectively resolve problems
• Strong presentation skills, including the ability to create organized reports
• Skilled in problem diagnosis and resolution
• Skilled in analytical and critical thinking
• Skillful understanding of MS Office applications (Word, Excel, and Outlook) and the Windows environment
• Adept in the use of help desk ticketing systems
• Experience with SDLC and software testing
• Experience with Agile and Scrum methodologies
• Experience with Jira, CRM solutions, accounting systems, and reservation systems
• Superior ability to communicate effectively with employees, clients, vendors, and IT staff
• One or more applicable technology certifications:
  • Microsoft Certifications
  • Help Desk Certifications
  • DevOps Certifications
  • ITIL v3 Foundation (or above)

Preferred Education, Skills, and Experience

• Bachelor’s degree in computer science, Information Technology, or a related field
• Experience in the hospitality industry, preferably vacation ownership
• Additional technology certifications, including:
  • Microsoft Certifications
  • Help Desk Certifications
  • DevOps Certifications
  • ITIL v3 Foundation (or above)
• Bilingual in English and Spanish

Required Education, Skills, and Experience

• Associate’s degree in computer science or equivalent experience
• Five years of experience providing support for business applications
• Excellent time management and organizational skills
• Excellent written and verbal communication skills
• Strong sense of ownership and ability to follow tasks through to completion
• Strong negotiation skills with the ability to effectively resolve problems
• Strong presentation skills, including the ability to create organized reports
• Skilled in problem diagnosis and resolution
• Skilled in analytical and critical thinking
• Skillful understanding of MS Office applications (Word, Excel, and Outlook) and the Windows environment
• Adept in the use of help desk ticketing systems
• Experience with SDLC and software testing
• Experience with Agile and Scrum methodologies
• Experience with Jira, CRM solutions, accounting systems, and reservation systems
• Superior ability to communicate effectively with employees, clients, vendors, and IT staff
• One or more applicable technology certifications:
  • Microsoft Certifications
  • Help Desk Certifications
  • DevOps Certifications
  • ITIL v3 Foundation (or above)

Preferred Education, Skills, and Experience

• Bachelor’s degree in computer science, Information Technology, or a related field
• Experience in the hospitality industry, preferably vacation ownership
• Additional technology certifications, including:
  • Microsoft Certifications
  • Help Desk Certifications
  • DevOps Certifications
  • ITIL v3 Foundation (or above)
• Bilingual in English and Spanish

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