MARKETING OPS AMBASSADOR

Responsibilities

• Acts as a representative of Resorts Casino Hotel.
• Responsible for engaging, greeting and interacting with customers in the hotel, casino, on the boardwalk, or at special events to collect data via a tablet and create new player accounts and cards.
• Interacts with customers who are not current card account holders to explain the program and encourage them to join the Star Card Club.
• Responds to customer inquiries as they relate to the property, directions, events, promotions, dining, meeting rooms, etc.

This position also functions as a Marketing Operations Representative at the Promotions Booth:

• Issues complimentary amenities based on player activity, distributes promotional prizes, gifts and collateral. 
• Position has no discretionary comping decision authority. 
• Create new player accounts and replacement cards.
• Introduce and inform guest about Resorts Players Club on the casino floor and throughout the property by enrolling guests outside of the promotions booth area.
• Issues PIN numbers for guest accounts.
• Issues promotional coupons and/or slot dollars for approved slot promotions.
• Work promotional games, birthday parties and other events with enthusiasm.
• Issues and maintain accurate coin coupon banks.
• Issues Bus Group Leader coin coupons.
• Greets and dispatches buses.
• Responsible for dollar value coupons.
• Maintains operational forms.
• Keep abreast of current promotions and special event procedures and information.
• Knowledgeable of hotel and property events.
• Must meet or exceed the company’s standards for service.
• Greets customers in a professional, courteous and friendly manner to ensure superior customer service.
• Resolves problems and complaints of guests and brings them to the attention of management.
• Responsibilities include the acceptance, inventory, assignment for distribution or reconciliation of coupons which are ultimately considered in the calculation of gross revenue. 
• Examples of such coupons are match play coupons, chip coupons and coupons accepted by bill validators.
• Implement all administrative duties as deemed necessary in the department.
• Assists in the implementation to include organize, develop and facilitate all aspects of all Special Events and Promotions.  
• Promotes positive public relations.  
• Performs other duties as assigned.

Qualifications

• High school diploma or equivalent.
• Minimum of two (2) years promotions and special events experience, preferred.
• Ability to work flexible hours.
• Ability to stand/walk for extended periods of time.
• Outstanding oral communication and problem-solving skills.
• Must be self-motivated, self-disciplined, and have an outgoing personality.
• Knowledge of Excel and Microsoft Word a must.

Essential Functions

** All applicants must be able to perform the essential functions of this position, with or without reasonable accommodations.

ESSENTIAL PHYSICAL FUNCTIONS

(C) Standing

(C) Walking

(O) Sitting

(O) Kneeling

(N) Running

(O) Lifting                                                                                 Max Weight: 15 lbs      

(O) Pushing                                                                              Max Weight:  15 lbs    

(O) Pulling                                                                                Max Weight:  15 lbs    

(O) Carrying                                                                             Max Weight:  15 lbs      

(O) Bending

(O) Stooping

(O) Climbing Stairs

(N) Climbing Ladders                                                              Max Height:

(N) Working at a Height Level Above The Floor                      Max Height:

(F) Finger Dexterity

(F) Full Use of Both Hands

(O) Crawling

(O) Balancing

(N) Throwing

(O) Twisting

(O) Reaching                                                                          Max Height:  6 ft

(N) Driving

(N) Working On or With Moving Machinery

(F) Working at Rapid Work Speed

(N) Working in Isolation

(F) Working Around People

(F) Hearing Conversation

(F) Hearing High Acuity

(F) Speaking Clearly

(F) Seeing Near

(O) Seeing Far

(N) Seeing – Depth Perception

(N) Seeing - Color Vision

ESSENTIAL MENTAL FUNCTIONS

(F) Writing English

(F) Reading English

(F) Speaking English

(F) Working under Pressure/Stress

(F) Speaking With Guests/Customers

(F) Speaking With Employees

(F) Working with Basic Math Skills

(O) Making Decisions Based On Facts

(O) Making Decisions Based On Data

(O) Making Decisions Based On Personal Judgment

(O) Making Accurate Measurements According To Set Standards

(N) Planning and/or Supervising the Activities Others

ESSENTIAL INTERACTIVE FUNCTIONS

(F) Working under Close Supervision

(O) Working under Minimal Supervision

(F) Working and Interacting With Management in a Professional and Courteous Manner

(F) Working and Interacting With Co-Workers in a Professional and Courteous Manner

(F) Working and Interacting With Guests in a Professional and Courteous Manner

ESSENTIAL ENVIRONMENT FUNCTIONS

(F) Working Inside

(O) Working Outside

(F) Working in a Fast Paced Environment

(N) Exposed To Chemicals Describe:

(O) Exposed To Dust, Fumes, Gases, Describe:  Bus Fumes

(O) Exposed To Smoke

(O) Exposed To Excessive Noise

(N) Working in Dimly Lit Areas

(O) Working in Sudden Marked Changes of Temperature and Humidity

Key

Not Applicable          (N)

Occasional                (O) Under 2 hours

Frequent                    (F) 2 hours to 5 hours

Constant                    (C) more than 5 hours