What are the responsibilities and job description for the Field Package Sales Area Manager- Travel Team position at Resorts Jobs?
The Field Package Sales (FPS) Area Manager is responsible for assisting the FPS Regional Manager in driving & increasing tour flow by assisting with all external marketing activities designated location(s) and off-property events. The Area Manager provides direct supervision of FPS Representatives and marketing support team members. The Area Manager plays a vital role in assisting the Regional Manager in developing, training, and recruiting staff.
*Heavy travel may be required*
Principal Duties and Responsibilities
- Drive and increase FPS by assisting with external marketing activities at the designated locations and off-property events.
- Assist in hiring, counseling, coaching, training, and managing FPS Reps.
- Assist Management in achieving/exceeding departmental monthly budgets.
- Assist with implementing department initiatives to increase productivity while maintaining a positive demeanor and work environment towards guests and team members.
- Initiate and suggest plans to motivate team members to achieve monthly/annual tours and sales goals.
- Ensure staff is using company-approved scripts at all times when speaking to guests.
- Provide relief for staff on breaks or as schedule demands.
- Responsible for individual production, consistently achieving established production standards as outlined in the department compensation plan.
- Accurately reconcile and report monies collected daily.
- Communicate the customers needs & interests to Management so the Company will continue to change based on its needs.
- Communicate information to prospective clients regarding the areas locations and activities.
- Ensure entire FPS staff and locations represent high standards of quality: appropriate and approved work attire at all times, practice good hygiene for individuals, and professional appearance and organizational cleanliness of locations.
- Ensure FPS staff consistently has all tools and collateral to perform their job stocked at their respective locations.
- Provide superior customer service in accordance with the Company Driven to Excellence standards.
- Maintain the highest professional standards when interacting with fellow team members, Management, owners, members, and prospects.
- Perform other duties as assigned.
Job Requirements
Education, Essential Training / Certifications, and Experience:
- High School Diploma/GED
- Minimum 2 years experience in timeshare, marketing, or selling role
- Minimum 2 years management experience in the Mini Vacation field
Skills, Knowledge, and Abilities:
- Computer proficiency in Microsoft Word, Excel, and Outlook and ability to learn custom marketing software.
- Operate office machinery (i.e., computer, copy machine, fax machine).
- Proficient in the ability to lead and mentor a team.
- Ability to read and understand annual budgets.
- Excellent customer service skills.
- Excellent interpersonal and communication skills.
- Time management.
- Problem analysis and problem-solving skills.
- Initiative and adaptability.
- Detail-oriented.
- Must be able to take direction from Management and adjust to Companys needs.
- The ability to be flexible with the schedule is required in performing the essential tasks of the position.
