What are the responsibilities and job description for the Shift Manager Cage position at Resorts World Hudson Valley?
Salary: $58,458.40
- Manage the Cage Operations team to include efficient staffing, team member development and training, performance management and policy enforcement.
- Advise senior management of major cage exceptions.
- Assist in the development of Cage Cashiers and Bankers.
- Develop and conduct ongoing Title 31 training in all applicable areas and ensures compliance by all team members.
- Monitor all operational areas for efficiency and effectiveness. Make recommendations.
- Escalate issues of potential importance to the attention of the Cage Manager and/or Controller, to include but not limited to; staffing, challenging team member relations issues, procedural violations, regulatory violations, and operational or guest relations breakdowns.
- Promote and maintain the highest level of customer service to all guests while staying alert to their needs.
- Resolve guest complaints within scope of authority; otherwise refers the matter to management.
- Attend periodic meetings and training sessions.
- Demonstrate and provide outstanding customer and employee relations at all times.
- Present oneself in a neat and clean appearance at all times.
- Perform other duties as assigned.
Salary : $58,458
