Digital Marketing Rep

Position Overview:

The DMR will be responsible for all internal and external communications. With the assistance of the Digital Marketing Specialist I, this marketing team member will be responsible for all internal and external communication regarding iGaming and mobile sports betting. These communications include but are not limited to, email, text, phone, online chat. Assist our mobile players with troubleshooting service needs within the mobile platform. They will also be responsible for making outbound communication via phone, email or text as required by the Marketing initiatives to invite mobile VIP’s to special iGaming and mobile sports events. This position is a hybrid of working remote, in-office and at events. 

Essential Duties

• Handling all customer contacts (phone, email & live chat), following the service guidelines & procedures in a timely manner.
• Communicating through Customer Relationship Management and incident tools.
• Additional tasks may be required including updating & creating SOP’s, investigating patron complaints, and outbound campaigns.
• Show a commitment to ensuring responsible gaming.
• Use both internal and external systems in order to access player personal data, including transaction history, payment details/history, responsible gaming limits, exclusion status, physical location during play, and identity verification in order to help resolve player queries and problems.

Requirements

• Have exceptional customer service skills
• Demonstrate Troubleshooting technical skills
• Demonstrate Great communication skills, both verbal and written.
• Preferred previous knowledge of any of the following: iCasino and Online Sports Betting and/orZendesk customer contact solution
• Ability to juggle multiple priorities and thrive in fast-paced environments.
• Passion for technology, sports, gaming/casinos, or all of the above.

Work/Educational Experience

• Must be at least 21 years old
• Possess a high school or equivalent diploma
• Must be able to obtain and maintain the appropriate gaming license through to the New Jersey State Gaming Commission

Job Requirements

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the Team Member is regularly required to talk or hear. The Team Member is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The Team Member is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least fifteen (15) pounds, and prolonged sitting during the shift. 

Work Environment:

The work environment characteristics described here are representative of those that must be met by Team Members while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment varies.  When on the casino floor, the noise level increases to loud. When on the casino floor or other designated areas may be subjected to tobacco smoke. Must be able to handle intoxicated guests in a professional manner.

Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying schedules to reflect the business needs of the property.

The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law. We welcome the strength of diversity in our workforce.

Language Skills:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.  Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to write detailed instructions and correspondence.  Ability to effectively present information in one-on-one and group situations.

Mathematical Skills & Reasoning Ability:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimal, and work with mathematical such as probability and inference. Ability to create, read and analyze spread sheets of statistical data. Ability to decipher various reports and maintains reports upon request.