Houseperson (Substitute)

Job Description

The Houseperson is responsible for maintaining the cleanliness of the hotel. This person must have good communication skills as well as the ability to lift, pull and push a moderate weight. This is a fast paced position.

Essential Duties

• Address guests' needs in a professional, positive and timely matter.
• Welcome and acknowledge each guest with a smile, eye contact and a friendly greeting, using the guest’s name when possible. 
• Thank guests with genuine appreciation and provide a fond farewell.
• Respond promptly to requests from guests, Housekeeping Manager and Front Desk with our in-house HotSOS system.
• Wear a radio and earpiece at all times for communication purposes.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Follow sustainability guidelines and practices.
• Practice safe work habits, wear protective safety equipment and follow Material Safety Data Sheets and OSHA standards.
• Follow all established departmental COVID-19 guidelines and SOPs.
• Ensure a railroad checklist is followed so that the scheduled daily, weekly, and monthly deep cleanings are completed.
• Preventative maintenance of operating equipment used in Housekeeping.
• Move, lift, carry and place objects weighing less than or equal to 55 pounds without assistance, and in excess of 55 pounds with assistance.
• Move through narrow, confined or elevated spaces.
• Move up and down a ladder.
• Maintain periodic cleaning of the public areas hallways, elevators, landings and any other assigned areas as needed.
• Move at a speed that is required to respond to work situations.
• Daily assignments may include:
  • Vacuum guest corridors daily
  • Wipe down all walls, pictures, and tables daily
  • Spot clean carpet as needed
  • Take out trash / change trash liners when needed
  • Drop dirty linen down the chute
  • Make sure guest corridors are clean and clear of all debris at all time
  • Keep linen closet clean and organized
  • Manage and organize all guest request items
  • Post caution signs (e.g. wet floor signs) to limit traffic when necessary
  • Ensure elevator areas, including buttons, are cleaned and sanitized
  • Handle and dispose of sharps in provided containers
• Perform other duties as requested by management.
• Support all co-workers and treat them with dignity and respect.
• Assist individuals with disabilities, including assisting visually, hearing or physically-impaired individuals with guidelines (e.g. escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way or offering access to Braille or TDD phones).
• Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards.
• Must be able to obtain and maintain appropriate license through New York State Gaming Commission

Job Requirements

Physical and Mental Demands:

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least 55 pounds, and varied instances of standing/walking.

Language Skills:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to write detailed instructions and correspondence. Ability to effectively present information in one- on-one and group situations.

Mathematical Skills & Reasoning Ability:

Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to define problems, collect data, establish facts, and draw valid conclusions.

Work Environment:

The work environment characteristics described here are representative of those that exists while employees are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is typically moderate. When on the property or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.

Due to the unpredictable nature of the hospitality/entertainment industry, employees must be able to work varying schedules to reflect the business needs of the property.

Work/Educational Experience

• Must be at least 18 years old, possess a high school or equivalent diploma and have the ability to obtain the appropriate license pursuant to the New York State Lottery regulations.

Salary: $29.6545 – $33.3417

Salary : $30 - $33