What are the responsibilities and job description for the Assistant Retail Store Manager position at Resource Area for Teaching?
Are you passionate about creating outstanding customer experiences and leading a team to success? Do you thrive in a dynamic, fast-paced retail environment? RAFT is looking for an enthusiastic, service-oriented Assistant Retail Store Manager to join our team and play a key role in bridging the gap between our store members and the exceptional shopping experience we provide.
As the Assistant Manager, you will have the opportunity to lead by example, coach and develop our Store Associates, and ensure that every store member (customer) enjoys a friendly, welcoming, and efficient shopping experience. You’ll also take the lead in important operational areas, from managing the Point of Sale (PoS) system to overseeing large-scale sales events. This is a chance to make a tangible impact in a role that offers both responsibility and growth!
Why Join us?
RAFT offers competitive base pay, health benefits, a 403b retirement contribution match, bonuses, three weeks vacation per year, one week of paid sick leave per year, paid holidays and holiday shutdown, and a fun and creative work environment.
- Play an essential role in shaping a memorable shopping experience for our community.
- Grow your leadership skills in a supportive, dynamic environment.
- Help drive success in a mission-driven retail setting.
What You’ll Do:
- Provide top-tier service to store members, ensuring a friendly, welcoming atmosphere while assisting with product selections, inquiries, and the check-out process.
- Step into the role of Manager on Duty when assigned, making executive decisions, leading meetings, and maintaining accountability in the store.
- Oversee daily PoS activities, including opening, closing, and reconciling the system, ensuring smooth transactions.
- Drive sales by managing and selling high-value/unique donated items on RAFT’s Facebook Marketplace.
- Play a key role in organizing and supporting multiple large-scale sales events and membership drives throughout the year.
- Implement and train Store Associates on RAFT’s customer experience programs, providing feedback and on-the-spot coaching to ensure the highest standards.
- Collaborate with the Store Manager to address customer complaints and feedback, ensuring a positive resolution.
- Develop weekly staff schedules and support with attendance monitoring and timecard approvals.
- Work with warehouse staff to receive, process deliveries, and ensure the sales floor is stocked and neatly displayed.
- Maintain a clean and safe retail environment, including handling trash removal as needed.
- Organize and oversee sales and product demonstrations to enhance the shopping experience.
- Lead and supervise Store Associates, providing regular feedback, training, and coaching to foster a high-performance team.
What We’re Looking For:
- 1-2 years of previous retail experience, with a solid understanding of customer service best practices.
- High school diploma required
- An associate’s degree in business, marketing, or a related field is preferred.
- Clear and concise written and verbal communication skills.
- Strong interpersonal skills for working with staff, customers, and management.
- Ability to manage multiple tasks efficiently with limited supervision.
- Well-organized, detail-oriented, and able to solve problems on the fly.
- Strong time management skills to meet deadlines and objectives.
- Ability to use warehouse equipment like pallet jacks and hand trucks.
- Availability to work Tuesday through Sunday, with some evening shifts as needed.
If you’re ready to bring your passion for retail and customer service to RAFT, we want to hear from you! Visit us at www.RAFT.net to learn more about us.
RAFT is an equal opportunity employer.
Salary : $24 - $26
