Demo

Help Desk Specialist II

Resource Center for Independent Living
Utica, NY Full Time
POSTED ON 1/24/2025
AVAILABLE BEFORE 4/17/2025

Description

35 Hour work week

Benefits :

  • PTO – vacation (16-24 days a year based on longevity) Sick leave 12 days a year, and 13 paid holidays
  • Ability to work a 4-day schedule after 6 months on the job. Multiple work schedules available
  • Wellness program with the ability to earn an additional 3 PTO days a year
  • 401K with up to 10% employer investment
  • Heavily subsidized health insurance with co-pays Vision and Dental insurance.
  • Monthly contribution towards dependent care (to offset childcare costs)
  • Company paid Life Insurance and Identity theft protection (LifeLock)
  • Free covered parking
  • Additional benefits available

Job Duties :

The successful candidate will be expected to :

  • Respond to service request, perform advanced troubleshooting and resolution of complex problems that may involve network configurations, software installations and hardware diagnostics.
  • Assist in identifying hardware and software needs and purchases, ensuring that they are consistent with Agency needs and requirements.
  • Diagnose and resolve complex technical issues related to hardware, software, network connectivity, applications and operating systems.
  • Perform basic system administration tasks such as a user account management, permissions management and software deployment.
  • Identify root cause of occurring problems to implement preventative measures and improve overall systems stability.
  • Installation, maintenance and troubleshooting information technology assets to include laptops, desktops, tablets, cell phones, desktop phone, printers / copiers.
  • Education :

  • Bachelor’s Degree or higher in information technology or a related technology field.
  • Knowledge, Skills & Abilities :

  • Minimum of three (3) years of help desk experience, application of technology in a corporate environment, valid state driver’s license, Microsoft Windows and Microsoft Office support, network protocols, hardware components and common business applications.
  • Strong problem-solving skills with ability to diagnose complex technical issues and develop effective solutions, clear and concise communication both verbally and written, effective interaction with users of varying technical expertise.
  • RCIL is a civil rights organization that offers individuals with disabilities a wide range of independent living and advocacy services through the numerous programs we manage.

    RCIL is an equal opportunity employer, and it is the policy of RCIL not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion or veteran status.

    Travel Required : Minimal

    Salary : $47,993 - $51,997

    If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a Help Desk Specialist II?

    Sign up to receive alerts about other jobs on the Help Desk Specialist II career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $62,988 - $78,225
    Income Estimation: 
    $70,114 - $86,563
    Income Estimation: 
    $62,988 - $78,225
    Income Estimation: 
    $70,114 - $86,563
    Income Estimation: 
    $109,702 - $143,233
    Income Estimation: 
    $150,767 - $193,289
    Income Estimation: 
    $54,256 - $67,602
    Income Estimation: 
    $62,988 - $78,225
    Income Estimation: 
    $45,792 - $56,381
    Income Estimation: 
    $54,256 - $67,602
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at Resource Center for Independent Living

    Resource Center for Independent Living
    Hired Organization Address Osage, KS Full Time
    Be a vital part of RCIL’s team and support Kansans with disabilities to receive home care services in their own homes! D...
    Resource Center for Independent Living
    Hired Organization Address Utica, NY Full Time
    Description 35 hour work week Job Duties : The successful candidate will be expected to : Develop and maintain positive ...
    Resource Center for Independent Living
    Hired Organization Address Utica, NY Full Time
    Description 35 Hour work week Annual Exempt Salary: $75,000 - $90,000 Benefits PTO – vacation (16-24 days a year based o...
    Resource Center for Independent Living
    Hired Organization Address Emporia, KS Full Time
    Job Summary: The Independent Living Specialist is responsible for advocating and delivering the core services of indepen...

    Not the job you're looking for? Here are some other Help Desk Specialist II jobs in the Utica, NY area that may be a better fit.

    IT Help Desk Specialist

    Griffiss Institute, Rome, NY

    Store Systems Help Desk Specialist

    KPH Healthcare Services, Gouverneur, NY

    AI Assistant is available now!

    Feel free to start your new journey!