What are the responsibilities and job description for the Medical Assistant Bi-Lingual English/Spanish position at Resource Center?
Reports to: Practice Manager
Position Overview:
This position performs both clinical and administrative tasks in an outpatient clinical setting, such as providing initial patient triage, verifying patient demographics, assisting with direct patient care, and performing tasks in support of patient visits and practitioners needs.
Job Duties and Responsibilities:
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Position Overview:
This position performs both clinical and administrative tasks in an outpatient clinical setting, such as providing initial patient triage, verifying patient demographics, assisting with direct patient care, and performing tasks in support of patient visits and practitioners needs.
Job Duties and Responsibilities:
- Ensure efficient patient flow by rooming patients in a timely manner and assisting the provider with staying timely on their schedule
- Respond to patient questions in a timely manner by phone, EMR messaging
- Ensure EMR reflects source of patient medications prior to visit & troubleshoot concerns
- Deliver an exceptional patient experience and help patients prepare for their visit
- Obtain and record vital signs, medical history, chief complaints, and review systems
- Deliver patient screenings per protocols
- Prepare and administer medications as directed by NP or MD
- Perform clinic front desk duties, including but not limited to, answering incoming telephone calls, obtaining and/or verifying patient information, patient check in/out, coordinate, and facilitate accurate patient appointment
- Assist during medical examinations and with patient referrals and prior authorizations
- Maintain inventory of medicines and medical supplies as necessary
- Ensure exam rooms are clean, safe, and ready for patient visits
- Prepare patient charts in electronic medical record prior to visit
- Maintain notes in electronic health record of patient conversations
- Maintain confidentiality of client information and HIPAA compliance at all times
- Assist in getting patients on THMP, and various assistance programs
- Perform phlebotomy and prepare specimens as needed
- Maintain daily records of vaccine temperature logs and report out as required
- Follow rules and regulations of all federal, state, local and accrediting bodies
- Perform miscellaneous job-related duties as assigned
- Certification from a medical assistant program or military medical corpsman program
- Experience in healthcare/medical office/setting preferred
- Prior experience in HIV healthcare and Ryan White services preferred
- Proficient in basic computer skills and Microsoft Office
- Strong knowledge of clinical procedures and regulatory requirements
- Self-motivated team player who can organize and multitask with high quality client focused customer service skills in addition to accuracy and attention to detail
- Proficient understanding of patient care, medical terminology, coding procedures, reference tools, and appropriate clinical pharmacology
- Knowledge of key medications for treatment and prevention of STIs including HIV
- Maintain current immunizations against infectious diseases
- Experience working with an electronic health record within the last 12 months
- Available to work Saturdays as needed
- Strong written and verbal communication skills
- Ability to work calmly and effectively with people in stressful situations
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