What are the responsibilities and job description for the IT Support Specialist position at Resource Consulting Services?
Job Description
Job Description
Role : IT Support Specialist
Duration : 6 months (Long Term)
Location : Atlanta, GA 30334 – Hybrid
Local candidates only
Primary Duties & Responsibilities :
- Support end users via phone and remote support tools for issues such as new equipment setup, hardware, software, SSL VPN, suspicious emails, network drive access, network outages, etc. that are not covered by service providers.
- Work closely with management and departments to discuss equipment performance and coordinate with service providers to resolve agency – wide and recurring issues promptly.
- Coordinate software installations, upgrades, and patching on PCs and VDIs, ensuring systems are up to date and secure.
- Participate in weekly and monthly conference calls with vendors and agency CSM as required by GTA
- Submit ServiceNow requests for onboarding, offboarding, hardware installs, and other IT related requests as needed
- Work with service providers to coordinate system maintenance and troubleshoot application issues for AWS VDI Workspaces.
- Coordinate vulnerability identification and remediation on VDIs and end-user devices
- Perform monthly review and updates for Mobile Device Management.
- Manage agency’s network accounts through Active Directory and service provider
- Complete weekly and quarterly access reviews for all end user accounts.
- Manage CRM tickets and escalate to appropriate service provider when necessary.
- Oversee and manage Audio / Visual equipment in all conference rooms within SAO
- Effectively manage time to ensure tickets are responded to in a timely manner.
- Manage internal and guest Wi-Fi access points through AT&T to ensure secure network access
- Develop materials and methods to be used in training others in the use of various hardware and software applications
- Deliver excellent customer service in person, via phone, and via email.
- Lifting and bending, including moving monitors, laptops, other equipment as needed
- Perform other duties as assigned.
Skills and Competencies :
Preferred Qualifications :
Preference may be given to applicants who, in addition to meeting the Minimum Qualifications, possess the following :
