What are the responsibilities and job description for the Senior Technical Support position at Resource Consulting Services?
Job Description
Job Description
Role : Senior Technical Support
Duration : 1 year with possible extension.
Location : Detroit, MI 48202 – Onsite
Local candidates only
Onsite Interview
Prior state experience is preferred
Please note : Resource will not be able to gamble within casinos or participate in online gaming in the State of Michigan.
Must Have :
- Minimum of 3 years of IT experience is required
- Minimum of 3 years of customer service experience is required.
General Summary of Function / Purpose of Position
This position serves as an analyst performing a wide range of professional assignments in an Information Technology environment. Serving as a technical expert, provides problem diagnosis, implementation, administration, support and maintenance of computer hardware, software and network products. Analyst provides on-site or remote access diagnosis and resolution of computer hardware and software problems using a highly integrated and specialized set of diagnostic tools with elevated privileges. The position also serves to lead, coordinate and oversee teams that work on processes, procedures and technical specifications; plans, designs and oversees analytical and technical assignments and the implementation of computer hardware, software and network components.
What are the essential duties of this position?
