Job Description
Job Description
Networking Business Analyst
Lansing, MI - Hybrid
State of MI : 137229
Short Description :
Receive, process, present data, and information regarding our weekly Service Requests
Infrastructure Service Requests). Responsible for gathering business and technical requirements during the client kick
off meetings. Consult SMEs (Subject Matter Experts) on tasks required to complete integrated projects for all
Telecommunication services, such as, WAN, WLAN, MLAN, Security, Contact / Call Centers, Telephony, and Video.
Manage multiple projects based on Agency assignments.
Complete Description :
- Facilitate meetings with clients to gather requirements for all IT solutions and to identify impacted business
processes and determine best process and IT solution integration.
Ability to obtain and report business and technical requirementsFacilitate review sessions to discuss projectsExcellent customer and communication service skillsWork with multiple network platforms, such as, WAN, MLAN, WLAN, Security, Voice, and VideoconferencingDisseminate information effectively to all technical teams, customers, and technical managersUnderstand a large (enterprise) and complex network environmentSkills, Experience and Education :
Bachelors Degree, RequiredOrganization and Prioritization skills are MandatoryCommunication and Interpersonal skills are MandatoryPrevious experience working with multiple agencies and / or vendors and / or departments in an enterprise environmentare RequiredMinimum 5 years dealing with customers is RequiredMinimum 1-3 years experience with Clarity is PreferredMinimum 3-5 years experience with Microsoft Project and Excel is RequiredMinimum 2-3 years experience with DevOps is PreferredMinimum 3-5 years experience with Remedy / Helix is RequiredMinimum 3-5 years working within a Telecommunications environment is RequiredMinimum 3-5 years experience in a large Enterprise setting is RequiredMinimum 3-5 years work experience with multiple network platforms is RequiredMinimum 3-5 years working with multiple network lines of service is Required
