Role : Senior IT Director - Operations
Location : Austin TX
Duration : 6 months
Rate : $Market All inclusive
Role :
The Senior Director of IT Operations plays a pivotal role in leading and overseeing the organization's IT infrastructure, ensuring the seamless delivery of IT services, and supporting end-users. The role demands a strong command over Microsoft O365, Windows Systems, Active Directory, and Identity and Access Management.
Responsibilities :
Provide comprehensive support for O365 solutions including Outlook, O365 Apps, M365, Email, and OneDrive.
Ensure optimal performance and user satisfaction.Collaborate with other IT teams and vendors for continuous improvement.Windows Systems :Manage, monitor, and maintain Windows servers ensuring high availability and optimal performance.
Provide Azure Cloud support, managing resources and ensuring compliance with best practices.End User Support :Offer top-notch technical support to end-users, resolving hardware and software issues promptly.Configure and set up workstations according to company standards.Educate users on IT best practices and security protocols.Maintain an accurate inventory of all IT assets.Identity and Access Management :Administer Active Directory and Okta for robust identity and access management.
Create and manage user identities, ensuring accurate access controls and permissions.Monitor user activity and access, swiftly responding to any anomalies.Implement multi-factor authentication for enhanced security.Conduct regular reviews and audits of access rights to ensure compliance and security.Global IT Service Delivery :Guarantee the timely and efficient delivery of IT services across the organization.
Handle service requests and incidents with urgency and precision.Provide support for ServiceNow, ensuring optimal utilization and user satisfaction.IT Health Management :Centralize patching processes for software updates and security patches.
Oversee technology lifecycle management, ensuring all hardware and software are up to date and in compliance.Manage software licenses, ensuring legal compliance and cost-effectiveness.Requirements :Bachelor's or Master's degree in Information Technology, Computer Science, or related field.
10 years of experience in IT Operations, with at least 5 years in a senior management role.Proven expertise in Microsoft O365, Windows Systems, and Azure Cloud.Strong knowledge of Active Directory, Identity, and Access Management (including Okta).Exceptional leadership skills with the ability to motivate and lead teams.Excellent problem-solving skills and attention to detail.Strong communication and interpersonal skills.Experience with ServiceNow and ITIL frameworks.
