What are the responsibilities and job description for the 1510760BR -Desk Side Support -InWood West Virginia position at Resource Logistics, Inc.?
Role: Desk Side Support
This position involves providing technical support to employees with hardware and application-related issues. The successful candidate will be responsible for troubleshooting problems associated with network connectivity, workstation hardware/software, and other technical matters.
The key responsibilities of this role include:
* Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers
* Using diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
* Troubleshooting consumer replaceable hardware, BIOS, Driver, OS, FedEx Software, and other technical issues
* Installing printer drivers, IP printing/cloud printing, and setting up OneDrive and migrations with OneNote cloud sharing
* Attempting data recovery on failed systems, troubleshooting encryption and password issues, and resolving Windows-related problems
* Assisting with video conferencing equipment, networking, cross-connects, monitoring port utilization, wireless AP swap-out, switch install/swap-out, and other technical tasks
* Taking ownership and responsibility of queries, issues, and problems assigned to the Desktop Support Engineers
* Escalating issues and involving experts wherever required to resolve issues as quickly as possible
* Maintaining composure with challenging customers and providing cell phone support, including tech setup/troubleshooting of non-management personnel's cell phones
This position involves providing technical support to employees with hardware and application-related issues. The successful candidate will be responsible for troubleshooting problems associated with network connectivity, workstation hardware/software, and other technical matters.
The key responsibilities of this role include:
* Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers
* Using diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
* Troubleshooting consumer replaceable hardware, BIOS, Driver, OS, FedEx Software, and other technical issues
* Installing printer drivers, IP printing/cloud printing, and setting up OneDrive and migrations with OneNote cloud sharing
* Attempting data recovery on failed systems, troubleshooting encryption and password issues, and resolving Windows-related problems
* Assisting with video conferencing equipment, networking, cross-connects, monitoring port utilization, wireless AP swap-out, switch install/swap-out, and other technical tasks
* Taking ownership and responsibility of queries, issues, and problems assigned to the Desktop Support Engineers
* Escalating issues and involving experts wherever required to resolve issues as quickly as possible
* Maintaining composure with challenging customers and providing cell phone support, including tech setup/troubleshooting of non-management personnel's cell phones
