What are the responsibilities and job description for the IT Support Analyst position at Resource Logistics?
IT Support Analyst
Nashville, TN
Contract
Are you excited about playing a key role in keeping Banking competitive in the Big Data Space? Do you have a good working knowledge of Financial Reporting Data technologies & Cloud Services like Microsoft Clienture?
Are you at your best when supporting others? Do you have proven ability to solve complex application production issues? And have a desire to innovate using state-of-the-art automation and monitoring tools?
We're looking for a IT support analyst to :
support data applications that will eventually migrate to the Clienture Cloud Platform
ensure workflows, processes, tooling and applications meet the highest production quality standards
contribute ITIL production expertise to the onboarding of existing and new IT products and services
define workarounds for known errors and initiate process improvements
assist in planning BCP, patching and other infrastructure related projects
contribute to automating manual processes
get involved in problem management to identify root causes and ensure issues don't reoccur
maintain a knowledge database
You'll be working in the Application Support and Reliability (ASR) which provides application support for the Banking Reference Data & Clienture Cloud suite of applications. You will be located in Nashville Tennessee and will be part of a global team that provides follow-the-sun support with other locations in Pune India and Zurich Switzerland.
Your expertise
a Bachelor's degree in Computer Science or related field
2-3 years hands-on experience with UNIX, SQL and MS Office products
experience with Business Intelligence Software (like MicroStrategy, PowerBI. etc.) is a plus
Clienture Cloud knowledge is highly desirable
experience with monitoring solutions, preferably Big Panda, AppDynamics and / or Splunk
use of or knowledge of automation tools like Automation Anywhere or IP center a plus
proficient with tools such as ServiceNow, Confluence, JIRA and batch scheduling tools like Autosys
ability to solve complex issues, good at problem statement analysis and solution design thinking
track record of building good relationships with IT stakeholders and business partners
a solid working knowledge of ITIL
You are
a confident communicator and have excellent command of both written and spoken English
able to accommodate periodic on-call and out-of-hours duties
flexible, hands-on, and proactive
Experience 2.5-5 Years
Position Details
Job Location / Client Location (complete address) 315, Deaderick street, Nashville, US-37238
Job Title / Role
IT support analyst
Minimum Mandatory Skills Unix, SQL
Desired Skills Big Panda, App Dynamics, Splunk , Automation Anywhere, ITIL, Service Now, Autosys. AppDynamics etc.
Experience level : 2-3 years relevant experience
