Role Summary :
The L3 Support Engineer is responsible for providing high-level technical support and expertise in Windows, VMware, and Linux environments. The role includes handling complex incidents, performing root cause analyses, driving vulnerability re,tion, and ensuring seamless operations of IT infrastructure. This position requires experience in automation, patch management, and ITIL process adherence, along with excellent communication skills for interacting with cross-functional teams and stakeholders.
Key Responsibilities :
1. System Administration and Support :
- Manage and support Windows Server environments (2012, 2016, 2019).
- dminister VMware ESXi 7 and vCenter environments, including deployments, upgrades, and troubleshooting.
- Oversee Linux distributions like RHEL, Ubuntu, and CentOS, including server builds, patching, and performance tuning.
2. Patch Management :
Utilize Puppet for automation and configuration management.dminister WSUS for patching Windows servers.Ensure compliance with patching schedules and standards.3. Hardware Management :Manage and maintain GreenLake hardware, including firmware updates and issue resolution.Monitor and optimize hardware resources for performance and reliability.4. Vulnerability Management :
Conduct vulnerability assessments and re,tion for Windows, Linux, and VMware systems.Collaborate with InfoSec teams to align with security compliance standards.5. Process and Documentation :
dhere to ITIL processes for incident, problem, and change management.Create and maintain detailed documentation for systems, processes, and solutions.6. Communication and Collaboration :
Work closely with cross-functional teams to resolve issues and deliver projects.Provide mentoring and guidance to junior team members.Communicate technical solutions clearly to non-technical stakeholders.Required Skills and Qualifications :
1. Technical Expertise :
dvanced knowledge of Windows, VMware, and Linux environments.Proficiency in patching tools like Puppet and WSUS.Familiarity with VMware ESXi 7, vSAN, and vSphere features.Experience managing HPE GreenLake hardware infrastructure.2. Vulnerability Re,tion :
Strong understanding of vulnerability management frameworks (e.g., CVSS).Hands-on experience with tools like Nessus or Qualys.3. ITIL Framework Knowledge :
Understanding of ITIL processes for incident, change, and problem management.4. Soft Skills :
Exceptional communication and presentation skills.bility to work effectively in high-pressure environments.5. Certifications (Preferred) :
VMware Certified Professional (VCP).Red Hat Certified Engineer (RHCE).Microsoft Certified : Clienture Solutions Clienthitect or equivalent (Client-104).ITIL Foundation Certification.Additional Requirements :
vailability for on-call support as required.Proven track record in large-scale enterprise environments.Strong analytical and troubleshooting skills.
