What are the responsibilities and job description for the Technical Service Specialist position at Resource Management Concepts, Inc.?
About RMC
RMC is committed to delivering exceptional management and technology solutions supporting the protection and preservation of the people and environment of the United States of America. We provide high-quality, professional services to government and commercial sectors.
Why Work for RMC?
Job Description
This Senior Customer Tech Support Specialist will provide Help Desk and server support to one of our customers onsite in Dahlgren, VA. The ideal candidate will have 6 years of experience in Industry, Federal or DoD Help Desk Support using a help desk tool such as ServiceNow and hold one of the following certifications: CASP , CCNP Security, or CISA.
Responsibilities
RMC is committed to delivering exceptional management and technology solutions supporting the protection and preservation of the people and environment of the United States of America. We provide high-quality, professional services to government and commercial sectors.
Why Work for RMC?
- Opportunity to work with a diverse range of clients
- Professional growth and development through training and certification programs
- Competitive compensation and benefits package
Job Description
This Senior Customer Tech Support Specialist will provide Help Desk and server support to one of our customers onsite in Dahlgren, VA. The ideal candidate will have 6 years of experience in Industry, Federal or DoD Help Desk Support using a help desk tool such as ServiceNow and hold one of the following certifications: CASP , CCNP Security, or CISA.
Responsibilities
- Provide technical support to clients via phone, email, or in-person
- Troubleshoot and resolve complex technical issues
- Collaborate with cross-functional teams to identify and implement process improvements
