What are the responsibilities and job description for the IT Support Specialist - User Support II position at Resource Management Service LLC?
The IT Support Specialist - User Support II role serves as the first point of contact for troubleshooting various technical issues raised by client support requests through tickets, email, phone, or onsite dispatch. Strong communication skills and a commitment to excellent customer service are crucial for creating a positive user experience. The IT Support Specialist - User Support II will work closely with other members of the IT department to install, maintain, and support computer hardware and software.
Activities include, but are not limited to :
- Provide on-site IT support to employees : respond to incoming requests in a timely manner and resolve issues to completion, ensuring employee satisfaction.
- Order, maintain, and complete hardware and software inventory and image new workstations with standard software.
- Onboard and Offboard users following strict policies and procedures.
- Active Directory : Add / Edit Users and Groups. Change passwords
- Email Setup : Install / Configure O365 email in Outlook and mobile devices.
- Manage ordering provisions and support for all RMS-owned mobile devices on the mobile device management platform.
- Travel to regional offices to conduct training in desktop applications and security practices.
- Perform IP phone system setup and administration.
- Support peripherals such as Printers, Copiers, Scanners, and Wireless devices.
- Install and maintain audio / video systems and meeting rooms.
- Workstation patching and compliance.
- Maintain and monitor security training platform and respond to active threats.
- Perform other related duties as required.
Requirements
