Billing Specialist

Are you detail-oriented, highly organized, and thrive in a fast-paced environment where client communication and accurate processing are key? Do you enjoy problem-solving and collaborating with a team to ensure smooth operations? 

Your role...

ReSource Pro is looking for a Billing Specialist within our Compliance OPEX team who will support the buildout and professionalization of operational excellence within Compliance. This role supports the OPEX leaders and team with defining standards for client experience, quality of products/service delivered, procedure documentation, and training to enhance quality and improve client experience. 

In this role you will:

• Serve as a primary point of contact for client inquiries regarding payments, charges, and projections, efficiently managing a high volume of email communication.
• Process and generate monthly client invoices, ensuring accuracy, proper documentation, and timely archiving.
• Review and analyze projections, billing reports, and invoice audits to address client requests across various timeframes and formats.
• Coordinate the complete setup process for new clients, including creating templates, spreadsheets, and generating necessary business and project documentation.
• Accurately input and verify critical client data from various sources (Salesforce, website, W9s) into our internal systems.
• Contribute to OPEX professional service to onshore, offshore operations and other departments (where applicable), such as problem solving, process improvement, designing process and reinforcing standardization.  
• Work in concert with other Service Delivery Centers on and offshore, as well as with the Delivery Center leadership at all levels. 
• Ensure all required client documentation is attached and organized within client records.
• Collaborate with Compliance teams, employees, and leadership to execute OPEX initiatives. Builds collaborative relationships with service delivery teams through effective communication and team orientation.  

What you need to be successful...

• 5 years in a business environment 
• 2 years insurance regulatory experience (P&C preferred) 
• Exceptional interpersonal skills
• Demonstrated customer service skills (including conflict resolution) 
• Strives to respect rules of confidentiality 
• Excellent communication skills  

Your Compensation…
Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes annual bonus eligibility, benefits, and other opportunities at ReSource Pro. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other ReSource Pro employees. This is a position out of our office in Groesbeck, TX, the salary range for this location and role is $18.19 per hour - $29.81 per hour. The salary range could be lower or higher based on the specific geographic location in which the candidate resides.

Your Benefits & Perks...

• 100% paid employee health insurance on Day 1
• Eligible for all medical, dental, and vision benefits on Day 1
• Remote & Hybrid work available.
• 401k with employer match, vested on Day 1
• Generous PTO plan with paid holidays floating holidays
• Development and growth opportunities
• Comprehensive wellness program and prioritization of employee health
• Fun and teamwork-oriented work environment

Your Interview Process…
To be considered for this position, please submit your application. If you meet the qualifications for the role, a member of our Talent Acquisition team will be in touch to schedule an interview via zoom.
The standard interview process includes:

1. Behavioral Interview with Talent Acquisition
2. Online talent assessment
3. Hiring Manager interview
4. Stakeholder interview

*Additional interview steps may be added depending on the position or if further evaluation is needed.

Disclosure: Candidates are evaluated at each step of the process. As a result, not every candidate will complete all steps in the process.

About ReSource Pro:

Focused exclusively on the insurance industry, ReSource Pro is a trusted strategic operations partner to insurance organizations seeking to increase their productivity and profitability. With a global team of more than 10,000 employees, ReSource Pro operates at the critical intersection of people, process, technology, and data to serve more than 1,800 clients across the carrier, broker, and MGA segments – consistently earning a 96% client retention rate for over a decade. It offers expert advisory services, proven business process management optimization and transformative data and technology solutions. For the 15th time since 2009, it was recognized in 2024 by Inc. 5000 as one of the fastest growing companies in the US. 

Equal Employment Opportunity Policy

ReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Salary : $18 - $30