What are the responsibilities and job description for the Reconciliation Specialist position at ReSource Pro?
Your role:
The Reconciliation Specialist is a key contributor in overseeing the monthly bordereaux reconciliation process for our MGA clients. This role demands strong financial acumen, advanced Excel proficiency, and effective communication with both clients and U.S.-based and offshore team members. The specialist is responsible for ensuring the accuracy of billing and payment records, identifying and resolving discrepancies, and supporting the team's overall efficiency and client satisfaction.
All remote positions are based in the United States, and candidates must reside within the U.S. to be eligible for consideration.
After 3 months you will:
- Manage and reconcile monthly bordereaux submissions, ensuring accuracy between client data, internal systems, and cashbooks.
- Identify and resolve discrepancies between expected billing and actual payments, maintaining detailed audit logs.
- Act as the main liaison for reconciliation issues between internal teams and MGA clients, ensuring clear and timely communication.
- Investigate and resolve billing variances, escalating complex issues when necessary.
- Track and document client interactions, KPIs, and outcomes using CRM tools and client platforms.
- Collaborate cross-functionally to address client challenges and enhance workflow efficiency.
- Support offshore teams with feedback and guidance to improve processing accuracy and integration.
- Contribute to team meetings, retrospectives, and continuous process improvements to strengthen team performance and culture.
- High School Diploma or equivalent required.
- 2 years of experience in accounting or financial reconciliation roles.
- 2–3 years of insurance industry experience required (MGA)
- 1 year of experience in Commercial Property & Casualty insurance preferred.
- Experience working with MGAs and bordereaux processes strongly preferred.
- Strong written and verbal communication skills.
- Fluent in Microsoft Office products.
- Advanced Excel proficiency (including functions, lookups, pivot tables, etc.)
- Process-focus and strong attention-to-detail.
- Technological proficiency - ability to learn, utilize, and navigate a variety of client and internal systems.
- Generous PTO plan with paid holidays floating holidays
- 100% paid Employee Healthcare on Day 1
- Eligible for all medical, dental, and vision benefits on Day 1
- 401k with employer match, vested on Day 1
- Opportunity to work for a growing, global organization.
- Ability to engage with clients and internal partners to make an impact.
- Organization-wide focus on growth and development
Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes annual bonus eligibility, benefits, and other opportunities at ReSource Pro. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other ReSource Pro employees. This is a remote position, and the salary range for most locations for this role is $16.00-$21.00 per hour.
The salary range may vary based on experience and on the specific geographic location in which the candidate resides.
Your Interview Process:
To be considered for this position, please submit your application. If you meet the qualifications for the role, a member of our Talent Acquisition team will be in touch to schedule an interview via zoom.
The standard interview process includes:
- Behavioral interview with Talent Acquisition
- Online talent assessment
- Hiring Manager interview
Disclosure: Candidates are evaluated at each step of the process. As a result, not every candidate will complete all steps in the process.
About ReSource Pro:
Focused exclusively on the insurance industry, ReSource Pro is a trusted strategic operations partner to insurance organizations seeking to increase their productivity and profitability. With a global team of more than 10,000 employees, ReSource Pro operates at the critical intersection of people, process, technology, and data to serve more than 1,800 clients across the carrier, broker, and MGA segments – consistently earning a 96% client retention rate for over a decade. It offers expert advisory services, proven business process management optimization and transformative data and technology solutions. For the 15th time since 2009, it was recognized in 2024 by Inc. 5000 as one of the fastest growing companies in the US.
Equal Employment Opportunity Policy
ReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary : $16 - $21
