What are the responsibilities and job description for the Senior Associate, Regulatory Policy Operations position at ReSource Pro?
Are you analytical with exceptional attention to detail? Does working as part of a close-knit, friendly team inspire you?
Your Role...
As a Senior Associate, Regulatory Policy Operations for MIS, a ReSource Pro company, you will assist the RPO team by performing tasks related to the maintenance of MIS' policy rating system and new client onboardings. You will serve as the first point of contact for an assigned portfolio of small/low complexity accounts and provide first line customer support and troubleshooting for client users.
This role is based at the MIS office in Maitland, FL with the option for hybrid work arrangements after training period.
After 3 Months You Will...
Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes annual bonus eligibility, benefits, and other opportunities at ReSource Pro. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other ReSource Pro employees. This is a hybrid position out of our office in Maitland, FL the salary range for this location and role is $13.17-$27.66 per hour. The salary range could be lower or higher based on the specific geographic location in which the candidate resides.
Your Interview Process...
To be considered for this position, please submit your application. If you meet the qualifications for the role, a member of our Talent Acquisition team will be in touch to schedule an interview via Zoom.
The Standard Interview Process Includes
Your Benefits & Perks...
Focused exclusively on the insurance industry, ReSource Pro is a trusted strategic operations partner to insurance organizations seeking to increase their productivity and profitability. With a global team of more than 10,000 employees, ReSource Pro operates at the critical intersection of people, process, technology, and data to serve more than 1,800 clients across the carrier, broker, and MGA segments – consistently earning a 96% client retention rate for over a decade. It offers expert advisory services, proven business process management optimization and transformative data and technology solutions. For the 15th time since 2009, it was recognized in 2024 by Inc. 5000 as one of the fastest growing companies in the US.
Equal Employment Opportunity Policy
ReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Your Role...
As a Senior Associate, Regulatory Policy Operations for MIS, a ReSource Pro company, you will assist the RPO team by performing tasks related to the maintenance of MIS' policy rating system and new client onboardings. You will serve as the first point of contact for an assigned portfolio of small/low complexity accounts and provide first line customer support and troubleshooting for client users.
This role is based at the MIS office in Maitland, FL with the option for hybrid work arrangements after training period.
After 3 Months You Will...
- Research and understand changes being made in insurance regulatory policy operations for software application base product features, bureau changes, and customer development projects
- Work with internal technical staff to identify design considerations for software application features/changes
- Create written assessments/specifications; define programming changes needed to implement a given software application feature or change for a client in a clear manner that is comprehensible to developers/project team
- Create and execute test plans for policy rating system
- Perform tasks related to release management; complete and document tasks associated with the product's software development life cycle
- Assist in tasks related to the implementation of new clients
- Profile project plans and requirements and provide project management for new client implementations that are small and/or low complexity
- Serve as the main point of contact for assigned clients
- Collaborate across the Insurance Policy Operations and MIS teams to assist with tasks and special projects as required
- High School Diploma or equivalent
- 1-2 years' experience in an office environment
- Robust Project Management experience
- Strong analytical skills with exceptionally high attention to detail
- Technologically savvy; ability to learn new software programs quickly
- Exceptional customer service skills
- Ability to learn and adapt quickly in a fast-paced environment
- Collaborative and team oriented
Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes annual bonus eligibility, benefits, and other opportunities at ReSource Pro. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other ReSource Pro employees. This is a hybrid position out of our office in Maitland, FL the salary range for this location and role is $13.17-$27.66 per hour. The salary range could be lower or higher based on the specific geographic location in which the candidate resides.
Your Interview Process...
To be considered for this position, please submit your application. If you meet the qualifications for the role, a member of our Talent Acquisition team will be in touch to schedule an interview via Zoom.
The Standard Interview Process Includes
- Behavioral interview with Talent Acquisition
- Online talent assessment
- Hiring Manager interview
- Additional interview steps may be added depending on the position or if further evaluation is needed.
Your Benefits & Perks...
- Eligible for all medical, dental, and vision benefits on Day 1
- 401k with employer match, vested on Day 1
- Generous PTO plan with paid holidays floating holidays
- Development and Growth opportunities
- Opportunity to contribute to the future of a growing, global organization
- Possibility of hybrid work after completion of training period
Focused exclusively on the insurance industry, ReSource Pro is a trusted strategic operations partner to insurance organizations seeking to increase their productivity and profitability. With a global team of more than 10,000 employees, ReSource Pro operates at the critical intersection of people, process, technology, and data to serve more than 1,800 clients across the carrier, broker, and MGA segments – consistently earning a 96% client retention rate for over a decade. It offers expert advisory services, proven business process management optimization and transformative data and technology solutions. For the 15th time since 2009, it was recognized in 2024 by Inc. 5000 as one of the fastest growing companies in the US.
Equal Employment Opportunity Policy
ReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary : $13 - $28
