What are the responsibilities and job description for the Customer Service Clerk position at ResourceMFG?
NOW HIRING CUSTOMER SERVICE CLERK IN CASA GRANDE, AZ!
$18.00-$20.00/hour DOE (with resume submission, virtual client interview & in-person client interview)
8am-5pm Monday thru Friday with occasional overtime required during peak seasons (April-September); Schedule is subject to change.
The Customer Service Clerk is responsible for managing customer inquiries, providing information about products and services, processing orders, scheduling service appointments, and assisting with general office tasks. This position plays a key role in ensuring smooth communication between the company and its clients while maintaining high levels of customer satisfaction.
Key Responsibilities:
- Customer Support: Respond to customer inquiries via phone, email, or in person regarding services, products, and billing.
- Service Call Scheduling: Schedule appointments for technicians for installation, repairs, and maintenance services. Ensure timely follow-ups and reminders to customers.
- Documentation & Records: Maintain accurate customer records, including service history, product details, and any communications. Process and file documentation as needed.
- Customer Relations: Ensure high levels of customer satisfaction by handling complaints and concerns in a professional and timely manner. Escalate issues when necessary.
- Office Support: Assist with general office duties such as filing, managing customer databases, and coordinating with other departments (technicians, sales team, etc.).
Required Qualifications:
- High school diploma or equivalent (GED or trade school).
- Minimum 3-5 years customer service experience (HVAC experience is a plus).
- Strong communication, interpersonal skills and phone etiquette.
- Demonstrate proficiency with MS office Microsoft Office and other customer relation systems (CRM systems).
- Excellent organizational skills and attention to detail.
- Ability to handle a fast-paced environment and multitask effectively.
- Type 40-60 WPM (typing test will be administered).
Salary : $18 - $20
