What are the responsibilities and job description for the Help Desk Support Specialist position at ResourceMFG?
summary We are hiring a Help Desk Support Specialist for a firearm accessoriesmanufacturing client in Cheyenne. Pay : $17 to $21 per hour The Help Desk Support Specialist provides day-to-day administration and maintenance of employee technical resources for Magpul. Serves as primary interface for employee related technical solutions. We are looking for a candidate with exceptional troubleshooting skills, with a firm background in technical assistance. Essential Duties for a Help Desk Support Specialist include but are not limited to : Respond to employee requests for assistance with all technical issues - including system and hardware requests - including printers, RF Smart guns, Windows systems, and Microsoft server issues Day-to-day management of employee technical resources including desktops, IP based telephone, printers, and peripherals. Setup and disable user accounts in AD, Azure, and Enterprise systems as requested by HR / IT. Performance monitoring, to include analyzing system performance and suggest / implement tuning as needed. Maintain inventory of all hardware equipment. Responsible for new system set-ups Assist with maintaining the access badge system, if required. Assist the IT Resource / Network Administrator with monthly / quarterly server updates Benefits : Weekly paycheck Health / vision / dental enrollment available Free online educational courses / certifications Refer-A-Friend Bonus #hiringnow required-skills : Help Desk Support Specialist Job Requirements : Bachelor's Degree in Business, Computer Science or related field, or equivalent work experience. Requires 0-3 years' experience supporting Windows and other Microsoft software packages Ability to troubleshoot software errors and issues and escalate as appropriate. Ability to determine when issues are software or hardware related. Ability to setup a PC and change out hardware when needed. Ability to maintain printers / scanners. Creativity, critical thinking, and excellent problem-solving skills. Excellent interpersonal skills, with excellent written and verbal communication skills. High sense of urgency and accountability. Ability to work in a fast-paced environment with shifting focuses and priorities. Ability to take direction. Ability to assist with government compliance monitoring and reporting Apply today to join our growing team! #hiringnow required-experience : 0-3 years
Salary : $17 - $21
