What are the responsibilities and job description for the Entry Level Help Desk Analyst position at Resourcesoft, Inc.?
Job Details
Requirements:
- Must have 1 or more years of experience handling help desk calls and emails for technical support.
- Proficiency in ServiceNow for ticket creation and issue escalation.
- Experience in troubleshooting hardware issues including printers, modems, and cabling.
- Experience with software installation, updates, and user account management.
- Experience with computer repairs, system upgrades, and resolving application issues.
- Experience assisting senior staff with technical tasks and running reports.
- Strong communication skills for providing clear instructions and support.
Responsibilities:
- Respond to user calls and emails regarding login issues, resets, and application support.
- Escalate technical issues to senior support staff via ServiceNow.
- Assist in installing software, updates, and performing system repairs.
- Document support activities and time spent on tasks in tracking systems.
- Maintain system performance by assisting in hardware setup and troubleshooting.
- Support office operations by generating and distributing daily reports.
- Participate in team-based problem-solving and quality improvement initiatives.
Founded in 1999, Resourcesoft, Inc. is a leading Technology Consulting and Professional Services organization. Headquartered in Marlborough, MA, the company serves the technology needs of its clients nationwide. Resourcesoft has often been recognized by prominent rating agencies for its exemplary growth and stability. With over two decades of industry experience, the Company has evolved as a front runner in enabling project optimization. We partner with leading organizations to provide technology solutions within the financial, insurance, education, government, publishing, healthcare and pharmaceutical domains. We take pride in mentoring a workforce that is well positioned to respond to the emerging IT trends and needs. With the employees at the crux of every business endeavor, our success is driven by our expertise in pairing the right talent with the best jobs in the technology sector. We forge long term, personalized relationships with our employees to advance their career to the next level. We engage them in technology centric client projects that provide opportunities for them to evolve, innovate and deliver world class products and services. Our career opportunities offer challenging assignments and exposure to emerging and cutting-edge technologies. We are committed to providing our employees with the tools necessary to accelerate their career progression, while maintaining a healthy, work-life balance. We are deeply committed to providing a workplace ambience that is both challenging and fulfilling.
Resourcesoft is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
For more information about Resourcesoft and our services, please visit our website.
