Entry level Help Desk Analyst

Requirements:

• 1 years of experience in IT Service Desk or Call Center support roles.
• Proficiency in Windows 7 and Office 365 troubleshooting in a networked setup.
• Experience with Active Directory for basic user and group management tasks.
• Experience in handling call tracking and ticketing tools for incident management.
• Experience with Office 365 features like permissions, calendar sharing, and delegation.
• Experience in assisting non-technical users with hardware, software, and system issues.
• Strong communication skills, both verbal and written.

Responsibilities:

• Resolve user-reported issues related to hardware, software, and systems via phone.
• Proficiency in escalating and tracking Remedy tickets to higher support tiers.
• Experience in diagnosing and coordinating hardware repair dispatches.
• Experience with password and account resets via Active Directory or RACF.
• Experience in maintaining and updating diagnostic references and documentation.
• Experience with guiding users through diagnostic steps using tools or verbal support.
• Strong focus on customer service and ability to work effectively in team environments.

Founded in 1999, Resourcesoft, Inc. is a leading Technology Consulting and Professional Services organization. Headquartered in Marlborough, MA, the company serves the technology needs of its clients nationwide. Resourcesoft has often been recognized by prominent rating agencies for its exemplary growth and stability. With over two decades of industry experience, the Company has evolved as a front runner in enabling project optimization. We partner with leading organizations to provide technology solutions within the financial, insurance, education, government, publishing, healthcare and pharmaceutical domains. We take pride in mentoring a workforce that is well positioned to respond to the emerging IT trends and needs. With the employees at the crux of every business endeavor, our success is driven by our expertise in pairing the right talent with the best jobs in the technology sector. We forge long term, personalized relationships with our employees to advance their career to the next level. We engage them in technology centric client projects that provide opportunities for them to evolve, innovate and deliver world class products and services. Our career opportunities offer challenging assignments and exposure to emerging and cutting-edge technologies. We are committed to providing our employees with the tools necessary to accelerate their career progression, while maintaining a healthy, work-life balance. We are deeply committed to providing a workplace ambience that is both challenging and fulfilling.

Resourcesoft is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

For more information about Resourcesoft and our services, please visit our website.

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