Help Desk Manager

Requirements:

• 5 or more years of experience as a Customer Service Manager.
• Proficiency in Microsoft Office Suite, including Outlook and operating systems in a networked environment.
• Experience in Windows OS installation, configuration, and support.
• Experience with Audio/Visual (AV) systems and Video Conferencing (VC) support and troubleshooting.
• Experience in hardware support, including networked devices and personal computer systems.
• Experience in leading teams and supervising staff, ensuring high performance and productivity.
• Excellent communication skills, both written and verbal.

Responsibilities:

• Oversee and motivate employees, ensuring proper work completion and evaluating their performance.
• Troubleshoot and resolve issues related to computer systems and software.
• Provide ongoing technical support and maintenance for specialized software applications.
• Support networked hardware devices, including printers and mobile devices.
• Handle advanced troubleshooting for complex IT-related issues.
• Manage Service Desk tickets, ensuring timely resolution and support.
• Coordinate AV and VC system setups and troubleshoot related issues.

Founded in 1999, Resourcesoft, Inc. is a leading Technology Consulting and Professional Services organization. Headquartered in Marlborough, MA, the company serves the technology needs of its clients nationwide. Resourcesoft has often been recognized by prominent rating agencies for its exemplary growth and stability. With over two decades of industry experience, the Company has evolved as a front runner in enabling project optimization. We partner with leading organizations to provide technology solutions within the financial, insurance, education, government, publishing, healthcare and pharmaceutical domains. We take pride in mentoring a workforce that is well positioned to respond to the emerging IT trends and needs. With the employees at the crux of every business endeavor, our success is driven by our expertise in pairing the right talent with the best jobs in the technology sector. We forge long term, personalized relationships with our employees to advance their career to the next level. We engage them in technology centric client projects that provide opportunities for them to evolve, innovate and deliver world class products and services. Our career opportunities offer challenging assignments and exposure to emerging and cutting-edge technologies. We are committed to providing our employees with the tools necessary to accelerate their career progression, while maintaining a healthy, work-life balance. We are deeply committed to providing a workplace ambience that is both challenging and fulfilling.

Resourcesoft is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

For more information about Resourcesoft and our services, please visit our website.

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