What are the responsibilities and job description for the Human Resources Business Partner position at Resourcing Edge Services LLC?
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Summary
The Human Resources Business Partner leads efforts in maintaining and enhancing clients’ relationships Human Resources Business Partner service skills.
The Human Resources Business Partner is the main escalation point for any client related inquiries. S / he acts as a liaison between different internal business partners and Resourcing Edge clients.
The Human Resources Business Partner assumes responsibility and accountability to meet or exceed the company’s performance goals, especially in the area of quality, client retention and productivity.
This position also maintains standard operating procedures and updates training materials. As a key team member of Resourcing Edge (RE), the Human Resources Business Partner has an integral role in supporting the mission of Resourcing Edge, to enable companies to focus on their success.
Role and Responsibilities
- Developing new client relationships and serve as direct contact for the client key stakeholders and decision makers.
- Provides guidance and support to client inquiries regarding payroll, benefits, human resource, and general employee relations as applicable, escalating to partnering departments as needed.
- Manage ongoing long-term client relationship by resolving issues, communicating any changes in program parameters, providing procedure updates, etc. o Meet with assigned clients quarterly or by defined schedule to determine service quality and / or service needs. o Ensure clients maintain a favorable perception of RE’s service delivery and quality.
- Ensures the streamlining of information flow between clients and the organization, escalating discussions, as appropriate, regarding technology related issues, expectations, concerns, and procedural changes.
- Conduct new client orientations, including benefits enrollment, and new hire on-boarding.
- Conduct demos of web and software products for prospective clients and provide software training for new clients and / or new client contacts.
- Provide training to client contacts on RE’s services, process, payroll systems, employee benefits and support procedures.
- Provides feedback and suggestions on RE products, issues, processes, and procedures to enhance efficiency and continuous improvement for service delivery.
- Evaluate, and act to improve client satisfaction with all aspects of the organization’s services by working with leadership and operations to proactively supply client needs.
- Monitor and report on open inquiry case management issues by serving as an additional escalation point to resolve client issues.
Traits & Competencies :
To perform the job successfully, an individual should have demonstrated the following traits and competencies :
Computer Skills – To perform this job successfully, an individual should be proficient in Microsoft Office, HRIS systems, PowerPoint, Outlook, etc.
Other Skills and Abilities – o Must be able to work in a fast-paced environment with the ability to multi-task. o Must have excellent oral, written, and interpersonal communication skills. o Must have demonstrated ability to work effectively in a diverse workforce.
Qualifications : Preferred
Physical Demands / Environmental Conditions :
