What are the responsibilities and job description for the Human Resources Integration Support position at Resourcing Edge Services LLC?
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Role Objectives :
The main responsibilities of the integration support technician are to ensure that the systems are always fully functional and secure. In addition, team members will provide support to other departments. This role will take on more complex issues involving troubleshooting existing functionality. As well as analyzing and deploying new functionality and providing training others on how to utilize it. This position plays a key role in supporting our internal customers as well as our external customers from a technical perspective. This role works cross functional with other departments within the organization to ensure proper support for clients.
Key Responsibilities
- Focuses on improving customer experience through introduction of new system features by implementing new functionality and training team members.
- Troubleshoots issues from internal customers regarding payroll, benefits, taxes, paid time off, system access, and other human resource and payroll management issues. May work with external vendor support teams to resolve specific technical functionality issues and or request software enhancements.
- May be asking to lead projects and hold team meetings on regular basis. Taking on more responsibility for certain aspects of the system support functions. Including being mentor to others on the team.
- May serve as a project owner for one or more functionalities across the platforms. Examples being Time and Attendance, Performance Management, or Expense Management.
- Seen a senior resource of others on the team. Fosters team building and other continuous improvement processes throughout both the team and the customers we serve.
- Other duties as appropriate to the objectives of the role and goals of Resourcing Edge.
Required Experience
Preferred Skills
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This job operates in an indoor office environment.
Excellent Working Conditions. There is an absence of disagreeable conditions and work is usually done in an office environment.
