What are the responsibilities and job description for the CAD Technician position at Resourznet Consulting?
TECHNICAL SUPPORT:
- Respond to support requests through multiple channels and following documented processes.
- Document support interactions in a company-wide case management system.
- Advance unresolved issues to senior staff.
- Research, verify, and document product defects.
- Manage personal backlog of support requests.
- Manage customer and partner expectations by providing updates on progress.
INTERNAL SUPPORT:
- Participate in product BETA programs and product testing events organized by the product division development teams.
- Remain informed on improvements in supported products in relevancy to the ENI industry.
- Support the fundamental development of knowledge base quality.
- Influence product management and product development to make improvements.
MINIMUM QUALIFICATIONS:
- Bachelors in Engineering or related.
- 3 years of ENI industry experience.
- Proficiency or familiarity using Autodesk Civil 3D software in a production environment
- Customer Support and Troubleshooting Experience
Job Type: Contract
Pay: $30.00 - $32.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Autodesk Products: 2 years (Preferred)
- Civil 3D: 2 years (Preferred)
Ability to Commute:
- OR 97214, United States (Required)
Work Location: In person
Salary : $30 - $32
