What are the responsibilities and job description for the IT Support Analyst position at RESPEC?
Company Description
RESPEC seeks an IT Analyst to join our team in Pipersville, PA.
Founded in 1969, RESPEC is a global, 100 percent employee-owned consulting and services company dedicated to delivering innovative solutions to complex challenges for private and public clients. Operating in 15 U.S. states and 2 Canadian provinces, with influence extending to 50 countries worldwide, RESPEC is a leader in water, mining, energy, natural resources, and infrastructure services. Our six market sectors—Mining & Energy, Water, Facilities, Transportation, Development Services, and Data & Technology—reflect our expertise and commitment to excellence. At RESPEC, we thrive on collaboration and partnership, applying advanced technology to achieve sustainable solutions and drive our projects forward. We are deeply invested in our employees’ success and well-being, fostering a supportive and innovative work environment where everyone can grow and contribute meaningfully. Our commitment to excellence is evident in our contributions to local communities and strategic alliances worldwide, ensuring that we continue to inspire and innovate in rapidly evolving technical environments.
We do not accept unsolicited resumes from third-party recruiters.
Job Description
RESPEC has an immediate opening for an IT Support Analyst in our Pipersville, Pennsylvania location. The IT Support Analyst will provide frontline, primary technical support to end users on various technical issues relating to hardware, software, and peripherals. This individual will also be responsible for responding to, documenting, and resolving service tickets in a timely manner according to IT service level agreements (SLAs). This position requires an individual with excellent problem-resolution skills to diagnose, evaluate, and resolve complex situations or, when appropriate, escalate or route tickets to appropriate IT staff members.
The IT Support Analyst will also perform root-cause analysis, develop checklists for typical problems, and recommend procedures and controls for problem prevention. Multiple platforms, including desktops, laptops, mobile devices, and videoconferencing equipment, are supported by this individual. The successful candidate will work independently, share information, and assist other IT staff with work orders.
Responsibilities:
Compensation: Salary depends on experience and expertise. Compensation includes a comprehensive fringe-benefits package. RESPEC is a 100% employee-owned company and employees are eligible for participation in the Employee Stock Ownership Plan (ESOP) after a qualifying period.
Featured benefits include:
RESPEC seeks an IT Analyst to join our team in Pipersville, PA.
Founded in 1969, RESPEC is a global, 100 percent employee-owned consulting and services company dedicated to delivering innovative solutions to complex challenges for private and public clients. Operating in 15 U.S. states and 2 Canadian provinces, with influence extending to 50 countries worldwide, RESPEC is a leader in water, mining, energy, natural resources, and infrastructure services. Our six market sectors—Mining & Energy, Water, Facilities, Transportation, Development Services, and Data & Technology—reflect our expertise and commitment to excellence. At RESPEC, we thrive on collaboration and partnership, applying advanced technology to achieve sustainable solutions and drive our projects forward. We are deeply invested in our employees’ success and well-being, fostering a supportive and innovative work environment where everyone can grow and contribute meaningfully. Our commitment to excellence is evident in our contributions to local communities and strategic alliances worldwide, ensuring that we continue to inspire and innovate in rapidly evolving technical environments.
We do not accept unsolicited resumes from third-party recruiters.
Job Description
RESPEC has an immediate opening for an IT Support Analyst in our Pipersville, Pennsylvania location. The IT Support Analyst will provide frontline, primary technical support to end users on various technical issues relating to hardware, software, and peripherals. This individual will also be responsible for responding to, documenting, and resolving service tickets in a timely manner according to IT service level agreements (SLAs). This position requires an individual with excellent problem-resolution skills to diagnose, evaluate, and resolve complex situations or, when appropriate, escalate or route tickets to appropriate IT staff members.
The IT Support Analyst will also perform root-cause analysis, develop checklists for typical problems, and recommend procedures and controls for problem prevention. Multiple platforms, including desktops, laptops, mobile devices, and videoconferencing equipment, are supported by this individual. The successful candidate will work independently, share information, and assist other IT staff with work orders.
Responsibilities:
- Provide exceptional customer service in person or by telephone or email
- Resolve service desk issues including troubleshooting hardware and software issues
- Review daily IT operational checklists to ensure that systems are running properly
- Configure and deploy devices, software, telephones, and other technologies to employees
- Perform tasks related to IT access and identity
- 2-plus years of experience in working in an IT service or operations support role
- Proficiency in current Microsoft Office and Windows desktop and server technologies
- Ability to articulate technical situations through verbal and written communication
- Experience with business-class printing and conference-room solutions
- Mobile device management and troubleshooting abilities
- Sound understanding of business-level IT security practices
- Personal compute device hardware experience.
Compensation: Salary depends on experience and expertise. Compensation includes a comprehensive fringe-benefits package. RESPEC is a 100% employee-owned company and employees are eligible for participation in the Employee Stock Ownership Plan (ESOP) after a qualifying period.
Featured benefits include:
- Flexible Work Schedules
- Paid Parental Leave
- 401(k) & ESOP (with company match up to 4%)
- Professional Development and Training
- Tuition Reimbursement
- Employee Assistance Program
- Medical/Dental/Vision Insurance Plans
