BDC Rep - Service Dept

Job Title : Business Development Center Representative (Parts & Service Department)

Summary

Receives callers at the dealership, determines the nature of their business and directs callers to their destination. Answers basic inquiries, routes incoming calls, takes messages and provides basic information to all callers.

Essential Duties

• Greets showroom customers and determines the nature of their visit.
• Directs customers to the correct department, notifies the appropriate person that a customer is waiting and introduces the customer to a salesperson.
• Answers incoming phone calls. Directs caller to appropriate department or individual or takes a thorough message.
• Communicates with callers and visitors in a professional, friendly and efficient manner.
• Obtains basic demographic information about each customer, using an ups card, a computer system, a log sheet or other method established by the dealership.
• Enters data into prospect tracking system and runs prospect reports for managers weekly.
• Communicates messages to the appropriate parties in a timely manner.
• Types memos, correspondence, reports and other documents.
• Assists service customers during the morning and evening service rush whenever possible.
• Assists with clerical duties as requested.
• Maintains a professional appearance.
• Other tasks as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and / or Experience

Language Skills

Mathematical Skills

Reasoning Ability

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Title : General Receptionist / Greeter

Department : Business Development Center Representative (Parts & Service Department)

Reports To : Parts & Service Director

FLSA Status : Non-Exempt

Prepared By :

Prepared Date : 08 / 03 / 2022

Approved By : Approved Date :

Revised Date : Learn More