Client Success Coordinator

At Respondology, we don’t just support clients—we partner with them to make social media a better place. We’re looking for a Client Success Coordinator to help ensure our clients get the most out of our platform by providing seamless onboarding, training, and day-to-day support.

In this role, you’ll work closely with Senior Client Success Managers to support a portfolio of clients, assisting with everything from troubleshooting issues to providing data-driven insights. You’ll be the first line of support, helping clients navigate our platform and ensuring they see real value from our solutions. If you thrive in a fast-paced environment, love problem-solving, and have a passion for social media and technology, this is the perfect opportunity to grow your career in SaaS client success.

This is an execution-focused, support-driven role, ideal for someone with 1-2 years of experience who’s ready to roll up their sleeves and make an impact.

Respondology is a Comment Activation Platform that instantly removes spam, bots, and brand-damaging comments while surfacing what audiences are talking about in 30-seconds or less at any scale for the world’s most well-known brands. This helps protect brands and communities on social media and gives marketers insights they need to improve their strategies using data directly from their comment sections.. At Respondology, We Leverage Technology for Good.

Hybrid Role: Candidates must be within commuting distance to Boulder, CO and excited to come in two days per week with the team.

Day in the Life

• Be the go-to resource for client support, assisting with inquiries, troubleshooting, and platform navigation.
• Work alongside Senior Client Success Managers to ensure clients receive top-tier service and engagement.
• Assist in onboarding and training new clients, ensuring they have the tools and knowledge to succeed.
• Provide client reporting and insights to showcase the value of our platform.
• Monitor client engagement and usage, identifying areas where they may need additional support or guidance.
• Act as a bridge between clients and internal teams, ensuring their needs are heard and addressed

Here's what you need to get our attention

• Bachelor’s degree in Business, Advertising, Communication, or equivalent work experience.
• 1-2 years of experience in client support, customer success, or account coordination in a SaaS, digital marketing, or social media-related company.
• Strong organizational and communication skills with a keen attention to detail.

Here's what will make us call you for sure

• A positive, problem-solving mindset—you don’t just identify issues, you find solutions.
• Top-notch communication skills—you can translate technical concepts into clear, client-friendly language.
• Ability to work independently while thriving in a collaborative team environment.
• Comfortable with prioritizing multiple tasks and switching gears quickly without missing a beat.
• A team player and relationship builder—you earn trust through reliability and great service.

Compensation DOE: $45,000-$60,000 plus equity

And if we haven't convinced you yet, here is why you'll want to be part of our team:

• We have a values-led culture with team members who have your back.
• We understand the importance of a healthy work-life balance through providing flexible work arrangements, as well as a Flex PTO plan with generous holidays including a break between Christmas and New Years.
• We offer comprehensive and competitive benefits to support employee and family well-being including 100% fully paid family leave policies, life insurance and supplemental insurance options.
• We provide matching traditional and Roth 401k, fully vested from day one.

COME AS YOU ARE: your gender, your gods, your sex life, your skin color or your big shot uncle don't make a difference here. Respondology is a progressive and open-minded meritocracy. If you're smart and good at what you do, come as you are.

Salary : $45,000 - $60,000