Demo

Customer Service Representative - Bilingual (Spanish)

Responsive Auto Insurance Company
Fort Lauderdale, FL Full Time
POSTED ON 1/27/2025
AVAILABLE BEFORE 4/24/2025

Job Type

Full-time

Description

Location : Plantation, Florida

Salary : $43,000 / year (DOE)

Work Schedule : Full-time, Mon-Fri, 9 : 30 AM - 6 : 30 PM, and rotational Saturdays, 9 : 00 AM - 1 : 00 PM

Join Responsive and Make a Difference!

Founded in 2007, Responsive is a leading provider of personal auto insurance in Florida. We're dedicated to making auto insurance simple, affordable, and hassle-free while delivering exceptional customer service.

We're looking for a Customer Service Representative (Bilingual Spanish / English) to join our team and provide outstanding support to our customers. If you thrive in a collaborative, fast-paced environment, we'd love to hear from you!

Why Join Us?

At Responsive, you'll enjoy :

  • Comprehensive Benefits : Employer-covered medical, dental, and vision insurance, plus wellness and mental health programs.
  • Retirement Savings : 401(k) with matching company contributions.
  • Paid Time Off : Generous PTO, holiday pay, and sick leave options.
  • Growth Opportunities : Career development and training to help you thrive.
  • Supportive Culture : Join a collaborative, inclusive, and data-driven team.

What You'll Do

As a key member of our team, you'll :

  • Provide excellent customer service by answering inquiries with professionalism and urgency.
  • Guide customers through policy updates, payments, and other underwriting-related tasks.
  • Build lasting relationships with customers by resolving challenges and offering tailored solutions.
  • Ensure accuracy in processing policy changes and identify logical next steps for follow-ups.
  • Collaborate with team members to share insights, document processes, and improve efficiency.
  • Review work for quality and suggest improvements to enhance operations.
  • Maintain detailed documentation of actions and decisions for each customer interaction.
  • Requirements

    What We're Looking For

  • Bilingual in Spanish and English (required).
  • Education : High school diploma; some undergraduate coursework preferred.
  • Strong communication, problem-solving, and time-management skills.
  • A proactive, customer-focused attitude with a willingness to go above and beyond.
  • Ability to work rotational Saturday hours.
  • No prior insurance experience required. We provide comprehensive training!
  • About Our Culture

    At Responsive, we value :

  • Adaptability : We embrace change and innovation to stay ahead in the industry.
  • Collaboration : We take responsibility, respect feedback, and work transparently.
  • Engagement : Our team is curious, motivated, and eager to provide top-notch service.
  • Data-Driven Decisions : We use data to improve processes, seize opportunities, and learn from our experiences.
  • Responsive is an Equal Opportunity Employer (EEO), ensuring a diverse and inclusive workplace for all.

    Salary : $43,000

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