What are the responsibilities and job description for the Litigation Adjuster position at Responsive Auto Insurance Company?
Description
Litigation Adjuster
Job Type: Full-time
Location: Plantation, Florida
Why Join Responsive?
At Responsive, you’ll enjoy:
- Comprehensive Benefits: EMPLOYER COVERED medical, dental & vision insurance, along with wellness & mental health programs.
- Retirement Savings: 401(k) with company match.
- Professional Development: Company invests in your training (and required licensing)
- Supportive Environment: Collaborative, inclusive, and data-driven culture.
About Responsive
Founded in 2007, Responsive is a rapidly growing, largely management owned auto insurance provider based in Plantation, Florida. Responsive partners with insurance agents across the state to deliver simple, affordable, and hassle-free coverage—while ensuring a top-tier claims experience.
At Responsive, our name reflects our fast-moving, problem-solving mindset. We’re growing rapidly and looking for employees who want to shape the company’s future and drive real impact. We value our team, offering paid employee benefits, company-matching 401(k), and a collaborative work environment.
Join us and be part of a company where your ideas matter, your work fuels growth, and your team feels like family.
Responsibilities:
The ideal candidate can make informed decisions considering data, options, and potential impacts and possess good negotiation skills. Strong analytical attention to detail. Good organizational skills.
- Maintain that demands are resolved in a minimum of 30 days with an average resolution time of 20 days
- Hold a solid understanding of the FL PIP Statue/insurance policy.
- Analyze claims to determine coverage issues, facts, and to defend/settle lawsuits.
- Review claim files to determine if frontline adjusters paid correctly.
- Analyze and respond with technical accuracy to demands, demand responses, and related correspondence.
- Negotiate cost-effective settlements with attorneys
- Manage expenses (e.g., monitor; seek to keep costs low)
- Ensure litigation deadlines are met by closely monitoring case status.
- Maintain detailed, accurate, and timely records.
- Continuously develop knowledge and expertise (e.g., keep current on job-relevant laws, regulations, trends, and emerging issues).
- Conduct activities in compliance with applicable Federal & State laws, and company regulations and guidelines.
- Prepare written materials that are clear, supported by facts, and contain proper spelling and grammar,
- Coordinate strategy with defense counsel.
- Keep management apprised of developments.
- Other duties as assigned
Requirements
Requirements
- Bachelor’s degree
- Bilingual Spanish/English (Preferred)
- Valid and current 620 License
- Minimum of 5 years of automobile PIP claims experience, including responding to PIP demands
- Strong analytical skills, including problem-solving and creativity/innovation.
- Superb writing and oral communication skills
- Attention to detail and organizational skills
- Team player with the ability to adapt quickly
- Excellent verbal, written, and overall people management skills
- Solid computer skills/ MS Office with Advanced Microsoft Excel skills
- Organizational and multi-tasking abilities
- Extensive knowledge in all areas of claims handling
- Prior litigation handling experience is a plus, but not required
Responsive provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status.
