Demo

Operations Manager

Responsive Auto Insurance Company
Fort Lauderdale, FL Full Time
POSTED ON 2/12/2025
AVAILABLE BEFORE 5/12/2025

Job Type

Full-time

Description

Why Join Responsive?

At Responsive, you'll enjoy :

  • Comprehensive Benefits : EMPLOYER COVERED medical, dental & vision insurance, along with wellness & mental health programs.
  • Retirement Savings : 401(k) with company match.
  • Professional Development : Company invests in your training (and required licensing)
  • Supportive Environment : Collaborative, inclusive, and data-driven culture.

About Responsive

Founded in 2007, Responsive is a rapidly growing, largely management owned auto insurance provider based in Plantation, Florida. Responsive partners with insurance agents across the state to deliver simple, affordable, and hassle-free coverage-while ensuring a top-tier claims experience.

At Responsive, our name reflects our fast-moving, problem-solving mindset. We're growing rapidly and looking for employees who want to shape the company's future and drive real impact. We value our team, offering paid employee benefits, company-matching 401(k), and a collaborative work environment .

Join us and be part of a company where your ideas matter, your work fuels growth, and your team feels like family.

What You Will Do : Operations Manager

As the Operations Manager , you will lead ourUnderwriting and Customer Service teams, driving efficient operations, innovative options, and service excellence. This newly developed role requires a self-starter who can take ownership of the department-identifying opportunities, implementing change, and fostering a high-performing culture.

Key Responsibilities :

  • Lead, mentor, and develop teams to exceed performance goals through coaching and clear expectations.
  • Optimize workflows and procedures to improve efficiency, quality, and cost-effectiveness.
  • Analyze business challenges, assess impact, and implement strategic solutions.
  • Recruit, train, and retain top talent while maintaining a positive, service-driven culture.
  • Oversee team schedules, assignments, and workload balance.
  • Establish and monitor customer service standards, addressing quality concerns and driving improvements.
  • Collaborate across departments to support business objectives and growth.
  • Other duties as assigned
  • Requirements

    What We're Looking For

  • Education : Bachelor's degree required; master's degree preferred
  • Experience : Minimum of 2-3 years of management experience; insurance experience is a plus.
  • Skills : Strong problem-solving, analytical, and conflict resolution abilities. Proficiency in Microsoft Office Suite.
  • Mindset : Adaptable, team-focused, and thrives in a fast-paced, evolving environment.
  • Responsive provides equal employment opportunities (EEO) to all employees and applicants, fostering a diverse and inclusive workplace.

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