What are the responsibilities and job description for the Customer Service Representative - Bilingual (Spanish) position at Responsive Auto Underwriters LLC?
Description
Location: Plantation, Florida
Salary: $43,000/year (DOE)
Work Schedule: Full-time, Mon-Fri, 9:30 AM – 6:30 PM, and rotational Saturdays, 9:00 AM – 1:00 PM
Join Responsive and Make a Difference!
Founded in 2007, Responsive is a leading provider of personal auto insurance in Florida. We're dedicated to making auto insurance simple, affordable, and hassle-free while delivering exceptional customer service.
We’re looking for a Customer Service Representative (Bilingual Spanish/English) to join our team and provide outstanding support to our customers. If you thrive in a collaborative, fast-paced environment, we’d love to hear from you!
Why Join Us?
At Responsive, you’ll enjoy:
- Comprehensive Benefits: Employer-covered medical, dental, and vision insurance, plus wellness and mental health programs.
- Retirement Savings: 401(k) with matching company contributions.
- Paid Time Off: Generous PTO, holiday pay, and sick leave options.
- Growth Opportunities: Career development and training to help you thrive.
- Supportive Culture: Join a collaborative, inclusive, and data-driven team.
What You’ll Do
As a key member of our team, you’ll:
- Provide excellent customer service by answering inquiries with professionalism and urgency.
- Guide customers through policy updates, payments, and other underwriting-related tasks.
- Build lasting relationships with customers by resolving challenges and offering tailored solutions.
- Ensure accuracy in processing policy changes and identify logical next steps for follow-ups.
- Collaborate with team members to share insights, document processes, and improve efficiency.
- Review work for quality and suggest improvements to enhance operations.
- Maintain detailed documentation of actions and decisions for each customer interaction.
Requirements
What We’re Looking For
- Bilingual in Spanish and English (required).
- Education: High school diploma; some undergraduate coursework preferred.
- Strong communication, problem-solving, and time-management skills.
- A proactive, customer-focused attitude with a willingness to go above and beyond.
- Ability to work rotational Saturday hours.
- No prior insurance experience required. We provide comprehensive training!
About Our Culture
At Responsive, we value:
- Adaptability: We embrace change and innovation to stay ahead in the industry.
- Collaboration: We take responsibility, respect feedback, and work transparently.
- Engagement: Our team is curious, motivated, and eager to provide top-notch service.
- Data-Driven Decisions: We use data to improve processes, seize opportunities, and learn from our experiences.
Responsive is an Equal Opportunity Employer (EEO), ensuring a diverse and inclusive workplace for all.
Salary : $43,000
