What are the responsibilities and job description for the Account Manager position at Responsive Technology Partners Inc.?
Account Manager - Tampa, Florida
Are you looking for a job that makes a difference? Are you a bright, curious, and confident person everyone goes to for ideas and trusts to get things done right? Then take a look at our Technology Services Account Manager position located in Tampa, Florida.
The Account Manager will support existing Managed IT Support customers. This includes customer support to review Help Desk ticket reports and customer service levels; create quotes for renewals, upcoming projects such as hardware replacement, network upgrades, cloud migrations, telephony needs and provide timely reports to customers. In this role, the Account Manager will work closely with the Engineering staff, Sales Executives, other Account Managers, and Help Desk associates as part of a team.
Some of the primary responsibilities are as follows:
- Monthly Customer "Checkin" visits
- Create and maintain a rolling 3year technology budget for each assigned account
- Work with sales engineer to provide timely quotes for hardware, software to meet customer requests or fill budgeted projects from the customer's annual technology budget.
- Ensure that all license renewals are quoted and fulfilled in a timely manner to ensure no lapse in coverage
- Ensure that all hardware warranty extensions are quoted and explained to customers well in advance of expiration
- Ensure that quotes are provided and discussed with customers for all endoflife hardware, software, and operating systems
- Conduct inperson or video conference Quarterly Business Reviews with all assigned accounts
Qualifications and Skills:
- Strong organizational skills and ability to work independently.
- Excellent verbal and written communications skills
- Excellent customer service skills
- Ability to interface with the technical team.
- Windows 10 experience
- MS Office and other standard office applications experience
- Microsoft Office 365
- Understanding computer network configuration LAN, WAN, Wireless technical configuration is not required.
- MSP or technology field experience is preferred
About Responsive Technology Partners Inc.
Responsive Technology Partners is a Managed Services Provider in the IT industry, with locations in Georgia, Florida, North Carolina, Virginia, and Texas. Our service offerings include I.T. support, cybersecurity and compliance, telephony, cloud services, cabling, access control, and camera systems. Simply put, our company’s mission is "to provide world-class customer service through industry leading I.T. solutions that make every customer feel as if they are our only customer". We chose the word Responsive because we are 100% committed to being the most responsive technology company in the southeast, period.
