What are the responsibilities and job description for the Field Support Technician position at Ressler Motor Group?
Description :
POSITION SUMMARY : The Quick Lube Maintenance Technician is primarily responsible for performing the requested services including oil changes, tire rotations and maintenance, fluid checks, and inspecting vehicle for possible repairs needed and maintaining the highest level of customer service, satisfaction, and retention.
ESSENTIAL DUTIES :
- Promptly greet customers at their vehicles upon arrival, communicate with the customer to determine the scope of work requested, and acknowledge customers who are waiting.
- Perform the 21-point vehicle maintenance inspection report thoroughly. Advise Service Advisor if services are recommended or if repairs are needed.
- Perform work as outlined on repair order with efficiency and accuracy in accordance with dealership and factory standards.
- Inform Service Advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the time promised.
- Perform oil changes and lubrication work and check all filters.
- Inspect all fluid levels of vehicle including, but not limited to : power steering, windshield washer, transmission, transaxle, engine oil, coolant, brake, clutch, t-case, front and rear differentials, and any fluids depending on vehicle type.
- Rotate tires and check and adjust tire pressure as recommended by manufacturers, properly torque lug nuts with torque wrench or torque sticks and change tires using all safety precautions and protocols.
- Ensure that customer's vehicle is delivered clean by washing exterior windows, vacuum interior of vehicle.
- Operates and maintains all lubrication equipment.
- Ensure all equipment is in proper working order, especially the lifts.
- Document all service and installation actions performed by completing forms, reports, logs, and records. All complaint, cause, and correction must properly and informatively completed on all repair orders. Follow all proper published time guides.
- Updates job knowledge by participating in training and education opportunities.
- Ensure that work area is organized and cleaned daily.
Requirements :
Education and Experience :
Compensation details : 20-20 Hourly Wage
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