Behavior Support Specialist

Job Overview:
Assist in providing a secure and safe environment for all participants, guests, and staff. The Behavior Guest Support Specialist must be able to handle a variety of tasks in a very fast-paced nonprofit environment. The Behavior Support Specialist should be detail-oriented, organized, and a multi-tasker. The Behavior Support Specialist must work to build productive resident relationships while maintaining professional boundaries and providing support.

Responsibilities/Duties:

• Manages the Front Desk (phone calls, entry, questions) and handles basic administrative tasks in a timely fashion.
• Maintains cleanliness of the program space while providing structure with participants and collaborating with staff to keep an orderly and stocked working space.
• Follows all policies, procedures, code of conduct, and attendance rules of the organization.
• Maintains strict confidentiality of all information and adheres to the policies in the use of computer technology and all other devices.
• Oversee daily activities of participants ensuring expectations and rules are adhered to and communicates pertinent behaviors to the treatment team.
• Monitors (walk-throughs and camera monitoring/review) the building to ensure a safe environment for participants and staff.
• Answer and route phone calls in a professional manner using established templates and protocols.
• Monitor security cameras and screen admissions to the building.
• Answer questions from staff, participants, and visitors, and make appropriate referrals.
• Handle emergencies as they arise, intervening in disputes between participants using de-escalation techniques.
• Document incidents, observations, and activities that would affect operational security.
• Other duties as assigned.

Qualifications:

• High School diploma or GED required
• A minimum of 2 years of customer service, behavioral health tech, or relevant experience working with individuals with mental health and substance use disorders.
• Adapts to changing business needs, conditions, and work responsibilities; responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.
• Demonstrates responsible personal and professional conduct; accepts personal responsibility for the quality and timeliness of work.
• Applies effective written and verbal communication techniques to convey clear and timely expectations, listens to people’s ideas and concerns, resolves confrontations, disagreements, and complaints in a constructive manner.
• Effective interpersonal skills, with the ability to work collaboratively to garner trust and confidence from others.
• Ability to work effectively under pressure in a fast-paced environment.
• Ability to develop effective working relationships; works cooperatively, exchanges ideas, and addresses issues in a constructive manner.
• MS Office experience, especially Outlook.
• Must pass a criminal record check and pre-employment drug screening.

Hours needed:
Work schedule varies.