Chief Operating Officer

Chief Operating Officer (COO)

Location: Kansas City, Missouri

Reports To: Chief Executive Officer (CEO)

Employment Type: Full-Time

Position Summary

The Chief Operating Officer (COO) serves as a key member of the executive leadership team, responsible for overseeing the organization’s daily operations to ensure efficiency, sustainability, and alignment with the nonprofit’s mission. The COO will drive strategic initiatives, optimize organizational effectiveness, and foster a culture of collaboration, innovation, and operational excellence.

Key Responsibilities

Strategic Leadership & Organizational Management

• Collaborate with the CEO to implement the nonprofit’s strategic vision and long-term goals.
• Oversee daily operations, ensuring alignment with the organization’s mission, values, and strategic objectives.
• Lead cross-functional teams to drive efficiency, collaboration, and continuous improvement.
• Develop and implement policies, procedures, and best practices to enhance internal operations and compliance.

Financial & Operational Oversight

• Partner with the CFO/Finance team to develop and manage budgets, financial planning, and compliance.
• Oversee operational planning, facilities management, IT, and administrative functions to ensure sustainability and risk mitigation.
• Monitor key performance indicators (KPIs) and strategic priorities to assess organizational impact and effectiveness.
• Provide oversight of capital expenditures, procurement, and contract negotiations.

Program & Service Delivery Management

• Ensure high-quality program execution, tracking outcomes and driving continuous improvement.
• Collaborate with program directors to enhance service delivery, impact measurement, and program sustainability.
• Strengthen community partnerships and stakeholder relationships to advance the organization’s goals.
• Maintain timely and accurate agency records in compliance with regulatory and funding requirements.

Human Resources & Culture Development

• Foster an inclusive, mission-driven, and high-performance workplace culture.
• Partner with Human Resources to oversee professional development, performance management, and team engagement strategies.
• Ensure compliance with workplace policies, environmental safety and best practices.

Operations & Facility Management

• Oversee the maintenance, review, and implementation of internal policies and procedures, ensuring annual updates.
• Supervise agency facilities, equipment, and infrastructure to promote operational efficiency, health, safety, and accessibility.
• Oversee administrative functions, including office management, physical equipment, and vehicle maintenance.
• Develop and maintain an equipment inventory and tracking system.
• Provide leadership for maintenance, housekeeping, and food service teams, ensuring efficiency and compliance with health and safety regulations.
• Oversee employment and workforce development programs.

Facility Oversight

• Procure and manage contracts related to facility operations.
• Oversee building and grounds maintenance, ensuring compliance with health and safety standards.
• Manage janitorial and cleaning services to maintain a safe and sanitary environment.
• Oversee utilities, infrastructure, and space management for optimal efficiency.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Nonprofit Management, or a related field (Master’s preferred).
• 7 years of senior leadership experience in nonprofit operations, program management, or a related sector.
• Proven expertise in strategic planning, financial management, and operational leadership.
• Strong understanding of nonprofit funding models, grant compliance, and donor relations.
• Demonstrated ability to lead teams, foster collaboration, and drive accountability.
• Exceptional problem-solving, decision-making, and organizational skills.
• Strong written and oral communication skills, with proficiency in technology and data-driven decision-making.
• Experience in organizational development and process improvement.

Core Competencies

• Strategic Thinking: Ability to align operations with the organization’s mission and long-term goals.
• Leadership & Influence: Ability to inspire and develop high-performing teams.
• Operational Excellence: Strong knowledge of best practices in nonprofit administration and infrastructure management.
• Financial Acumen: Ability to oversee budget management, forecasting, and compliance.
• Stakeholder Engagement: Strong relationship-building skills with internal and external partners.
• Change Management: Experience driving organizational change and innovation.

Core Values and Attributes

• A commitment to reStart’s mission, vision, and values, with a passion for serving all populations.
• A positive, solution-focused mindset with the ability to think creatively and problem-solve.
• Flexible, open-minded, and collaborative approach to working with individuals and groups.