Housing Case Manager

Description

Job Overview:
The Housing Case Manager provides clinically appropriate and comprehensive case management services to individuals, youth, and/or families experiencing homelessness. This position is responsible for working directly with participants to assess, plan, implement, coordinate, monitor, and evaluate the options and services needed to assist with meeting the participants' housing-related needs.

Responsibilities/Duties:

• Assists participants in the development of participant-driven housing plans with identified short- and long-term goals.
• Supports participants in becoming involved in their own planning and goal setting.
• Balances the needs of the caseload based upon acuity, length of time in the program, state of housing stability, etc., supporting 10-35 households at a time.
• Ensures that specific HUD program goals are consistently being met and provides appropriate levels of case management support to foster transition to the next stage of housing.
• Timely data entry into HMIS database to meet funding requirements and statistical reporting: Completes daily notes, case management logs, and all other specific requirements in a timely manner.
• Approximately twenty-five (25) hours of direct or indirect participant service contact weekly is required.
• Other duties as assigned.
• Bending, stooping, walking, standing, sitting, and reaching are required. The team member must be able to lift 25 lbs.
• Ability to travel between locations for meetings and training throughout the local community.

Qualifications

Qualifications:

• A Bachelor’s Degree in Social Services or Human Services related field preferred.
• A minimum of three (3) years of experience working with individuals, families, and/or youth who may experience severe and persistent mental illness, substance abuse, trauma, domestic violence, and/or extreme poverty. Five (5) years of experience is preferred.
• Knowledge of and the ability to interpret and apply laws, rules, policies, and procedures relating to housing assistance programs.
• Adapts to changing business needs, conditions, and work responsibilities; responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.
• Knowledge and demonstrated ability to provide clinically guided supervision and services related to mental illness, physical disability, substance use, and domestic violence.
• Demonstrates responsible personal and professional conduct; accepts personal responsibility for the quality and timeliness of work.
• Applies effective written and verbal communication techniques to convey clear and timely expectations, listens to people’s ideas and concerns, resolves confrontations, disagreements, and complaints in a constructive manner.
• Ability to exercise independent judgment, using analysis, experience, and perspective in solving problems or communicating decisions or actions.
• Effective interpersonal skills, with the ability to work collaboratively to garner trust, respect, and confidence from others.
• Ability to work effectively under pressure in a fast-paced environment.
• A collaborative team member who is also a strong leader with well-developed organizational and time management skills.
• Ability to develop effective working relationships; works cooperatively, exchanges ideas, and addresses issues in a constructive manner.
• MS Office experience, especially Outlook.
• Must pass criminal records check and pre-employment drug screening.
• Must have a valid driver’s license and current automobile insurance.

Core Values and Attributes:

• A commitment to reStart’s mission, vision, and values, with a passion for serving individuals and communities in need.
• A positive, solution-focused mindset with the ability to think creatively and problem-solve.
• Flexible, open-minded, and collaborative approach to working with individuals and groups.